Outpatient Scheduler

4 weeks ago

Morristown, United States Atlantic Brain and Spine Full time

**Atlantic Brain and Spine **an affiliate of Atlantic Health System, seeks a **Full-time Outpatient Scheduler** for its **Neurosurgical Outpatient Office** in **Morristown, NJ**. - The Outpatient Scheduler is responsible for a number of activities, including but not limited to, initiating patient intakes; scheduling appointments; performing insurance screening and verification processes; patient registration; handling a high volume of customer calls/inquiries; responding to medical records requests and billing inquiries; preparing reports; maintenance of department records.

**Responsibilities**:

- Answer multiple phone lines simultaneously, schedule patient appointments, and interact with physicians other practice departments.
- Communicates all pertinent information to patient/customer at initial and subsequent contacts.
- Answers incoming department calls within three rings. Fields department call volume: asks appropriate questions to screen calls, relays accurate information to caller, takes appropriate action.
- Knowledgeable of all physician’s sub-specialties, schedules, and insurances
- Schedule patient appointments for all practice physicians and locations
- Triage patient complaints thoroughly when scheduling their appointment.
- Assists front desk staff with referral scheduling.
- Triage patients to appropriate provider per office protocol.
- Enter or verify all personal and billing/insurance information when scheduling appointments for New or Established patients.
- Documents all interactions with insurance representatives, patients/customers and interested parties.
- Follows department procedures for initiating required authorizations for services and verifying receipt of authorizations.
- Pre-registers patients per department guidelines. Obtains insurance cards, prescriptions, insurance referrals along with other required registration forms.
- Informs patient of co-payment/payment responsibilities and collects payment.
- Notify appropriate location of cancellations, reschedules, and/or Workers Comp appointments including updating appointment status in EMR.
- Complete cross-training as front desk/receptionist to fill in as needed when gaps in staffing.

**Minimum Education and/or Experience Requirements**
- High School degree or equivalent.
- Minimum of 1-year related work experience in a physician practice, hospital setting or directly related customer service setting.

**Knowledge, Skills and Abilities**
- Good organizational skills: ability to set priorities effectively.
- Knowledge of EPIC/EMR preferred.
- Knowledge of insurance preferred.
- Ability to float to front desk/reception as needed.

Compensation is based on experience.

Pay: $22.00 - $23.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Healthcare setting:

- Outpatient
- Private practice

Medical specialties:

- Surgery

Schedule:

- Monday to Friday

Ability to Commute:

- Morristown, NJ (required)

Work Location: In person

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