Client Service Associate

3 weeks ago

Houston, United States Amegy Bank Full time

At Amegy Bank, people and culture are at the heart of everything we do. Everyone counts isn’t just a phrase. It is woven into all aspects of our organization. We know that to be successful in delivering the best to our clients, we must have a diverse and inclusive team with varied cultures, backgrounds, and experiences. Join our team of caring bankers who support the growth of businesses, families, and the communities we serve. Let us help you transform your career. Amegy Bank, here you grow.

We are currently seeking a dynamic and customer-focused individual to join our team as a Client Service Associate (Teller) to service our clients and customers at our Vintage Park-Louetta Road & 249 Banking Center in Houston, TX. In this role, you will be the face of our bank, providing exceptional service to our customers and assisting them with their banking needs.

If you are passionate about being part of a community, being a team player, and helping other reach their financial goals, then we are interested in speaking with you

**Essential Functions**:
Provide full-service banking by accurately processing all financial transactions in a timely manner within established authorized limits, while maintaining an acceptable balancing record.
Utilize knowledge of available bank products and services to expand and increase client relationships.
Identify and address clients’ needs by providing a variety of services which may include issuing counter checks, conducting account maintenance, performing money transfers, and receiving loan payments.
Deliver an exceptional customer experience while uncovering bank products or service needs to make appropriate referral opportunities.
Explore, identify, and maximize cross-selling of bank products based on clients’ needs.
Perform all duties in compliance with laws, regulations, and bank policies and procedures.
Resolve client concerns through direct personal action or referral to alternative branch or bank resources.
Adhere to the bank’s security policies while maintaining confidentiality of bank records and client information.
Meet with Branch Service Manager and/or Branch Manager daily to discuss progress in reaching individual and banking center goals.
Perform other duties as assigned.

**Qualifications**:
High school diploma or equivalent required.
At least 1 year of experience in customer service, banking, cashiering, balancing, and sales or a related field.
Prior experience in a customer service or cash handling role is preferred.
Excellent customer service skills with the ability to communicate effectively.
Basic math skills and proficiency in using computers and cash handling equipment.
Strong attention to detail and accuracy in handling financial transactions.
Knowledge of banking products and services a plus.
Proficiency in cross-selling bank products tailored to clients’ specific needs.
Experience in meeting or exceeding sales goals and referral targets.
Reliable attendance and exceptional time management skills.
Ability to work efficiently in a fast-paced environment while maintaining professionalism.

**Hours**:
**Monday through Friday**: 8:30 AM to 5:15 PM
**Saturday**: 8:45 AM to 1:15 PM

**This is a full-time position**: 40.00 hours per week. Must be able to work a flexible schedule within the hours listed above.

**Benefits**:
At Amegy Bank, we strive to create value for our customers, communities, employees, and shareholders. As a member of our team, we recognize the essential role you will play in our success. Our benefit plans are designed to help protect the health and well-being of you and your families, while helping you grow in your career.

Medical, Dental and Vision Insurance - START DAY ONE
Life and Disability Insurance, Paid Parental Leave and Adoption Assistance.
Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts.
Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays.
401(k) plan with company match and Profit Sharing.
Mental health benefits including coaching and therapy sessions.
Tuition Reimbursement for qualifying employees.
Employee Ambassador preferred banking products.
Competitive compensation in line with work experience.

Amegy Bank, a division of Zions Bancorporation (ZION), is listed on the S&P 500 & NASDAQ Financial 100 indices.

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