Emergency 911 Dispatcher

**POSITION: COMMUNICATIONS OFFICER**

**PULASKI COUNTY SHERIFF DEPARTMENT - EMERGENCY OPERATIONS 911 CENTER**
**STATUS: FULL TIME NIGHT SHIFT**
**FLSA STATUS: NON-EXEMPT**

TO PERFORM THIS POSITION SUCCESSFULLY, AN INDIVIDUAL MUST BE ABLE TO PERFORM EACH ESSENTIAL DUTY SATISFACTORILY. THE REQUIREMENTS LISTED IN THIS MANUAL ARE REPRESENTATIVE OF THE KNOWLEDGE, SKILL, AND/OR ABILITY REQUIRED.

REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE INDIVIDUALS WITH DISABILITIES TO PERFORM THE ESSENTIAL FUNCTIONS. COMMUNICATIONS OFFICERS ARE IN A POSITION AS A PUBLIC SAFETY PROFESSIONAL WITH THE PRIMARY ASSIGNMENT OF PERFORMING WORK IN THE PROTECTION OF LIFE, PROPERTY, AND ENVIRONMENT THROUGH EMERGENCY COMMUNICATIONS/DISPATCHING SERVICES. THE COMMUNICATIONS OFFICER IS AN EMPLOYEE OF PULASKI COUNTY, AND HIRED BY THE PULASKI COUNTY SHERIFF DEPARTMENT. THE COMMUNICATIONS OFFICER POSITION IS A FULL-TIME POSITION.

**DUTIES AND RESPONSIBILITIES**

DUTIES AND RESPONSIBILITIES ARE INTENDED TO BE DESCRIPTIVE AND NOT RESTRICTIVE. AN INDIVIDUAL PERFORMING IN THE CLASSIFICATION MAY PERFORM ANY OF THE DUTIES LISTED, HOWEVER, THESE EXAMPLES DO NOT INCLUDE ALL THE DUTIES THAT AN INDIVIDUAL MAY BE EXPECTED TO PERFORM.
- ANSWER INCOMING EMERGENCY TELEPHONE COMMUNICATION LINES AND ACQUIRE
- PERTINENT INFORMATION FOR DISPATCHING EMERGENCY RESPONSE GROUPS.
- DISPATCH APPROPRIATE POLICE, FIRE, RESCUE, AND EMERGENCY MEDICAL RESPONSE
- AGENCIES TO EMERGENCY INCIDENTS.
- PROVIDES MEDICAL INSTRUCTIONS TO CALL AS NEEDED, PRIOR TO ARRIVAL OF
- EMERGENCY PERSONNEL.
- MANAGE RADIO COMMUNICATIONS.
- OPERATE A COMPUTER AIDED DISPATCH SYSTEM (CAD).
- MAINTAINS CURRENT STATUS OF ALL POLICE UNITS, EMERGENCY RESPONSE AGENCIES, AND COMMAND PERSONNEL.
- PERFORMS ROUTINE COMPUTER/DATA SYSTEM MAINTENANCE, INCLUDING PRINTING OF EMERGENCY INCIDENT REPORTS, AND DAILY NEWS REPORTS.
- RELAY INFORMATION AND MESSAGES VIA ELECTRONIC COMMUNICATIONS MEDIA.
- ANSWERS ADMINISTRATIVE TELEPHONE CALLS AND RESPONDS TO REQUESTS FOR INFORMATION OR ASSISTANCE.
- MAINTAINS A CURRENT IDACS/NCIC FILE IN U DRIVE FOR ALL INFORMATION OBTAINED THROUGH THE USE OF THE NCIC SYSTEM.
- INSPECTS, CLEANS, AND MAINTAINS THE COMMUNICATIONS CENTER AND EQUIPMENT.
- PARTICIPATES IN TRAINING DRILLS AND ATTENDS CLASSES IN EMERGENCY COMMUNICATIONS TECHNIQUES AND OTHER TRAINING AS REQUIRED.
- ATTEND MANDATORY MEETINGS.
- MONITOR AND SEVERE WEATHER AND ACTIVATE TORNADO SIRENS WHEN REQUIRED.

THE POSITION OF DISPATCHER REQUIRES MENTAL CONCENTRATION, INTENSE AT TIMES, PERFORMED IN A SOMETIMES-HIGH STRESS ENVIRONMENT.

TECHNICAL KNOWLEDGE, MANUAL DEXTERITY AND WELL-DEVELOPED ORAL COMMUNICATION SKILLS ARE NECESSARY TO BE SUCCESSFUL IN THIS POSITION.
PERFORMS OTHER WORK AS REQUIRED.

EMERGENCY 911 DISPATCHERS ARE PUBLIC SAFETY PROFESSIONALS WITH THE PRIMARY ASSIGNMENT OF PERFORMING WORK IN THE PROTECTION OF LIFE AND PROPERTY THROUGH EMERGENCY COMMUNICATIONS.

**EMERGENCY 911 DISPATCHERS ARE REQUIRED TO**:

- ANSWER INCOMING EMERGENCY TELEPHONE COMMUNICATION LINES AND ACQUIRE PERTINENT INFORMATION FOR DISPATCHING EMERGENCY RESPONSE GROUPS.
- DISPATCH APPROPRIATE POLICE, FIRE, RESCUE AND EMERGENCY MEDICAL RESPONSE AGENCIES TO EMERGENCY SITUATIONS.
- PROVIDE MEDICAL INSTRUCTIONS (AS NEEDED) PRIOR TO THE ARRIVAL OF MEDICAL PERSONNEL.
- MANAGE RADIO COMMUNICATIONS.
- OPERATE A COMPUTER AIDED DISPATCH SYSTEM (CAD).
- MAINTAIN THE STATUS OF ALL POLICE UNITS, EMERGENCY RESPONSE AGENCIES AND COMMAND PERSONNEL DURING EMERGENCY SITUATIONS.
- MAINTAIN APPROPRIATE CERTIFICATIONS.

**EMERGENCY 911 DISPATCHERS MUST**:

- BE CALM AND EVEN-TEMPERED
- BE DECISIVE
- BE ABLE TO PROCESS INCOMPLETE INFORMATION, QUICKLY ASSESS THE SITUATION AND PROVIDE AN APPROPRIATE RESPONSE OF EMERGENCY AGENCIES
- BE ABLE TO WORK INDEPENDENTLY AND AS PART OF A TEAM
- BE ASSERTIVE, PROFESSIONAL, SELF-CONFIDENT AND MATURE
- HAVE EXCEPTIONAL SPEAKING AND LISTENING SKILLS
- BE DEPENDABLE AND RELIABLE

**INTERESTED APPLICANTS MUST**:

- MUST SUBMIT TO A WRITTEN TYPING TEST, BASIC SKILLS COMPUTER TEST, AND A BASIC LISTENING SKILLS TEST
- PASS A CRIMINAL HISTORY CHECK, BACKGROUND INVESTIGATION, AND DRUG SCREEN
- **BE AVAILABLE TO WORK 1ST, 2ND OR 3RD SHIFTS**:

- **WORK WEEKENDS AND HOLIDAYS**

PLEASE OBTAIN APPLICATION IN PERSON AT PULASKI COUNTY SHERIFF DEPT.

INQUIRIES CAN BE MADE TO:
MARIE ROTH
DIRECTOR OF COMMUNICATIONS
110 E. MERIDIAN STREET, WINAMAC IN 46996
(574) 946 6655 X213

Pay: $21.29 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance

Schedule:

- 12 hour shift
- Holidays
- Night shift
- Weekends as needed

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

Work Location: In person