Part Time Care Advocate
3 weeks ago
**Care Advocate (Part-Time) - Customer Experience Team - Start Date: May 20th**
Tomorrow Health enables exceptional healthcare for patients and their families in the place they want to be most — home. At Tomorrow Heath, we build technology that rewires the way home-based care is ordered, delivered, and paid for. Tomorrow Health connects patients, providers, health plans, and home-based care suppliers, to ensure patients receive the correct and timely care they need to remain healthy at home.
We believe in putting patients first, that many perspectives are stronger than one, and in treating those we serve just as we would our own family members. We hope you'll join us if you're passionate about improving healthcare delivery, leveraging technology to help people, and working in a collaborative, diverse environment.
**THE TEAM**
**THE ROLE**
**RESPONSIBILITIES**
- Order intake and prescription retrieval with providers
- Order confirmations with patients and providers
- Order status updates with suppliers and patients
- Policy and eligibility clarification with health insurance payors
- Utilize internal resources and tools to manage multiple types of outreach simultaneously and with different stakeholders, ensuring that all patient needs are being met in a timely manner
- Process orders by reviewing faxes, documentation, and prescriptions and processing orders in our internal order management system
- Proactively employ a sense of persistence and urgency to ensure patients are cared for and their orders are processed in a timely manner
- Communicate with all stakeholders tactfully and professionally
**REQUIREMENTS**
- Comfortable working in a part-time capacity, typically 20-27 hours per week. Must be available during daytime hours (8:00 am-5:00 pm Monday-Friday)
- 1+ years of experience in a customer success or service role; healthcare experience or knowledge is a plus
- Deep interest in improving customer experience and the ability to see the connection between customer experience and overall business growth
- An empathetic, collaborative person with experience working in fast-paced and high-growth environments
- Bilingual English and Spanish (fluency in reading, writing, and speaking) is a plus
- An excellent communicator with comfort and competency to speak with multiple clients a day; professional phone etiquette along with excellent verbal, written, and interpersonal skills
- Ability to multitask, manage time effectively, stay organized, and maintain attention to detail
- Proficient computer skills including Google Suite, Salesforce or other CRM systems, ticketing systems like ZenDesk; Slack a plus
- This is a remote position, so you will be required to have the following:
- Access to a HIPPA-compliant private workspace
- **Available to start on May 20th, 2024**
The salary range for this position: $15.00-$16.00 per hour. Our part-time teammates also qualify for additional wellness resources, including a monthly wellness reimbursement, access to a 401k retirement plan, and more
Learn more about our core values and working with us on our careers page
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