Principal Coordinator, Support Operations

3 weeks ago


McLean, United States Capital One Full time

Center 3 (19075), United States of America, McLean, Virginia

Principal Coordinator, Support Operations

Capital One is seeking a customer first technology support associate for a large geographically dispersed organization. Technical support will require excellent written and verbal communication skills and will focus on troubleshooting laptop (Windows & Mac) issues, mobile device support, password resets, etc. Additional responsibilities may include:

- Provide technical support through remote access tools to resolve internal end user issues and achieve first call resolution
- Monitor and respond quickly and effectively to tickets, calls, chats, or in-person service requests
- Interact with end users via soft phone or chat modules to resolve software and hardware issues
- Utilize Service Now as the ticketing tool to track and escalate tickets for end users
- Assist with onboarding of new Agents by training and allow others to shadow
- Perform other tasks as needed and instructed by your manager

**Basic Qualifications**:

- High School Diploma, GED or equivalent certification
- At least 1 year of remote help desk support experience

**Preferred Qualifications**:

- Associate’s Degree in Computer Science, Information Systems, and Engineering
- ITIL Certification
- Mac Integration Basics Certificate or at least 1 year of Mac support experience
- Windows 10 Certificate or at least 1 years of Windows OS support experience
- At least 2 years of remote help desk support experience

**At this time, Capital One will not sponsor a new applicant for employment authorization for this position.**

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).



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