Membership Business Analyst

4 weeks ago

Chicago, United States American Osteopathic Association Full time

**THIS IS A HYBRID POSITION REQUIRING 2 DAYS PER WEEK OF IN-PERSON WORK IN OUR DOWNTOWN CHICAGO OFFICE.**

**JOB SUMMARY**
Serves as a Membership Business Analyst in the Member Services Department providing daily management of member dues billing process, track dues revenue, monitor/provide data analysis on member recruitment and renewal trends, manage vendor relations, on-demand report generation and provide occasional back-up to member resource center. Makes recommendations for process

improvement and enhancements that better serve AOA’s customers. Must demonstrate teamwork, integrity, initiative, adaptability, and a willingness to gain new knowledge.

**ESSENTIAL FUNCTIONS**
- Oversees all facets of the AOA member dues billing processes - individual and groups - including schedule, annual invoicing and drop processes.
- Review annual billing for accuracy and correction based on AOA business rules, requirements, and membership options.
- Manages vendor bid and selection process for the dues billing, monitors cost to ensure expenses are within budget, serves as primary liaison with vendor for any postal mailings.
- Maintains documentation for Standard Operating Procedures related to AOA membership billing.
- Provides support with data analysis and reporting activities.
- Works with immediate supervisor and others to maintain, refine data, and provides reports on AOA membership, utilizing the AOA database, data warehouse and other internal and external data sources.
- Contributes to department’s efforts to increase the retention and recruitment of DOs.
- Uses member identification data, demographic data, transaction data, marketing action data, and other additional data sources to segment and profile DOs for targeted communication.
- Conducts statistical and performance analysis to identify membership trends as assigned.
- Manages AOA affiliate member recruitment program as part of AOA billing process.
- Prepare monthly recruitment and financial reports for each participating affiliate on member recruitment, liaise with Finance department to allocate affiliate dues revenue and process AOA administrative fees.
- Supports immediate supervisor with assistance in developing strategies and processes for data quality assurance initiatives. Provide support for existing reports, dashboards, or other tools.
- Provides back up support to the AOA Member Resource Center as needed.- Collaborates with other departments and functions at AOA, providing exceptional service and support.

**MINIMUM QUALIFICATION OR EXPERIENCE**
**Education**: Four-year degree in computer or business-related field.
**Experience**: 5-7 years in association industry setting, working with membership data, billing, and a strong focus on customer service.
**SPECIAL SKILLS**
- Experience in Microsoft Office Suite, Microsoft Access, and SQL.
- Highly proficient in Microsoft Excel, Access, and SQL experience preferred.
- Proficient use of Databases and data structures.
- Familiarity with association management software preferred (i.e. iIMS, Fonteva)
- Familiarity with Salesforce a plus
- Professionalism
- Good judgement, integrity, accountability, ability to interact with all levels of staff, strong decision making and analytical skills.
- Customer Service Attitude and Skills
- Team player, Commitment, Patience, Enthusiasm, Attention to detail, Flexibility/Adaptability
- Communication Skills
- Excellent verbal, writing and interpersonal communications
- Leadership Skills
- Collaborative Team approach, Problem Solving, Decision Making, Time Management, Proactive Independent leadership style, Positive mindset and change agent.
- Demonstrates professionalism, service excellence, innovation, building engagement and opportunities that drive process improvements that positively impact the customer’s experience.

Normal office environment
- We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
- American Osteopathic Association is unable to sponsor work visas at this time.

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