Patient Care Technician
3 weeks ago
**Company Description**
Located in Largo in the heart of Prince George’s County, our new state-of-the-art regional medical center (UM Capital Region Medical Center) will provide improved access to primary and ambulatory care services, and serve as a tertiary care center for critically ill patients. In addition, our new space will allow us to expand our offerings as a community partner to help improve the health status of Prince George’s County residents.
**Job Description** This is a PRN position. The scheduling requirements are as followed**:
Must schedule 24 weekend hours in 4-week schedule cycle, must schedule one summer and one winter holiday
**Principal Duties**:
- Provides safe, effective and efficient patient care as directed by assigned licensed nurse.
- Assists with obtaining basic patient information as part of the nursing history or ongoing assessment and reports abnormal values to the appropriate nurse.
- Orients patients to the care environment to promote patient comfort and safety.
- Observes and reports obvious physical and emotional patient changes to assigned nurse.
- Monitors patients for special risks and reports observations to assigned nurse (i.e., falls, skin breakdown).
- Makes regular patient visits to provide all patients with quick response to their needs.
- Seeks guidance and direction in prioritizing multiple demands to effectively meet patient’s needs.
- Demonstrates knowledge and skills to provide care appropriate to the age of the patient served in the assigned work area. Recognizes normal/abnormal vital sign parameters depending on age of patient.
- Documents completely and accurately according to the unit and division standards, including safety measures.
- Remains calm and effective in emergency situations and follows appropriate guidelines.
- Performs and completes all assigned skills and duties as outlined care plans, critical pathways, competencies, skills lists, standards, policies and procedures.
- Demonstrates manual dexterity abilities to perform precise skills required to meet patient care needs.
- Demonstrates the ability to operate and maneuver patient care equipment safely.
- Initiates equipment to ensure patient safety (bed alarm, side rails, trapeze, and restraints).
- Demonstrates the ability to use proper body mechanics to safely transfer and move patients.
- Practices infection control procedures and observes Standard Precautions (including appropriate use of Personal Protective Equipment).
- Demonstrates knowledge of role in emergency situations (Code 99, Code Red, Code 13, Code D).
- Maintains area of responsibility in neat and orderly condition. (Patient rooms are neat and uncluttered, etc.)
- Stocks and returns equipment and supplies to proper storage area.
- Reports broken and unsafe equipment to appropriate personnel and/or Department Manger.
**Customer Service**:
- Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.
- Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as “How may I be of help to you?” Using the customer’s name as soon as it is learned.
- Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.
- Keeps customer’s information confidential, including public places such as elevators or the cafeteria.
- Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.
- Demonstrates commitment to excellent service recovery when a customer’s expectations have not been met.
**Commitment to Co-Workers**:
- Offers assistance to colleagues and other departments when needed.
- Takes responsibility for solving problems regardless of origin; completes assignments, and respects deadlines.
- Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public.
- Mindful and respectful of others’ time and schedules. Attends meetings on time and communicates any absences.
- Provides co-workers with a status report for continuity of workflow when planning to be out of the office, off the unit, or away from the department
**Communication Etiquette**:
- Respectful, courteous and professional in all forms of communication and follows facility’s service communication protocol in all interactions.
- Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty.
- Makes every effort to answer telephone calls within three rings, introducing him/herself, department and title (if appropriate). Asks permission before placing the caller on hold or using the
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