Experience Center Director

2 weeks ago

Newark, United States Girl Scouts Heart Of Nj Full time

**Who We Are...**

Girl Scouts Heart of New Jersey (GSHNJ) is one of four Girl Scout Councils supporting the New Jersey area. We service all of Hudson, Essex, Union, Somerset, Hunterdon, and portions of Middlesex and Warren counties. We operate offices in Westfield and North Branch, NJ; and maintain camp properties in Maplewood, Hillsborough, and Middleville, NJ.

**The Mission...**

Building girls of courage, confidence, and character who make the world a better place. Here at GSHNJ, we offer every girl a chance to do something amazing

**The Role...**

We are looking for a talented and passionate individual to join our dynamic and experienced team as **Experience Center Director** who will be responsible for achieving GSHNJ’s overall goals by providing managerial oversight and direction for GSHNJ’s Experience Center in Newark. This includes optimizing the facility’s use, value, and impact while building professional relationships with key stakeholders including GSHNJ staff, vendors, strategic partners, volunteers, and the Newark community at large. The Director works with the Newark community to ideate and develop high-quality, culturally relevant programs, events, and services for Girl Scouts ages 5-17 and their families. The Director works cross-functionally with GSHNJ leadership to align these services with Girl Scouts’ mission and fulfill GSHNJ’s strategic objectives.

**Here's What You Will Be Doing...**
- Contributes to strategic philanthropy in Newark, cultivating, nurturing, and stewarding strategic relationships with key community leaders, institutions, and business organizations, that mutually benefit the council and the experience center’s customers.
- Elevates GSHNJ’s public relations in the Newark community.
- Leverages strategic partnerships to maximize the impact of GSHNJ’s presence in Newark.
- Ensures compliance with grant, funding, and reporting requirements.
- Develops and leads the planning, execution, and evaluation of strategies to meet mission delivery goals.
- Provides leadership in the development and expansion of innovative strategies, effective techniques, and new initiatives for delivering high quality, relevant youth programming, growing membership, supporting volunteers, and meeting departmental revenue and operational goals.
- Interprets the Girl Scout Leadership Experience philosophy and the council’s policies, procedures, and standards.
- Includes and centers the Newark community when ideating and developing programming and services provided at the experience center.
- Develops, cultivates, and maintains curricula that utilize the GSLE’s methodology to create short
- and long-term programs and services that provide valuable, relevant, engaging, and diverse experiences for Girl Scouts ages 5-17 and their families.
- Continually engages with GSUSA to remain current and compliant on systems changes, programming, and opportunities relevant to members.
- Works closely with council leadership to contribute to wholistic planning, execution, reforecasting, and evaluation of management strategies that fulfill GSHNJ’s strategic business goals.
- Implements pricing strategies, negotiates contracts, coordinates logistics, and maximizes revenue through rental of the facility.
- Develops and maintains departmental budgets, working to set strategies that grow revenue and control expenses in accordance with overall annual goals.
- Curates relationships with facilities’ vendors including landlord, cleaning, security, etc.
- Optimizes and ensures adherence to internal policies, procedures, business processes, and workflows to meet business demand while maintaining brand and finance standards.
- Facilitates troubleshooting, problem solving, service recovery, and conflict resolution to maintain a customer-centric environment.
- Provides leadership and direction to Experience Center team and ensures team has knowledge, skills, tools, and resources necessary to deliver on assignments timely and effectively. This includes:

- Performance management: Establishes team goals and priorities, initiates regular check-ins, assigns projects, monitors progress and key performance indicators and adjusts assignments accordingly.
- Optimizes and ensures adherence to internal policies, procedures, business processes, and workflows to maintain brand standards, staff efficiency, and to meet business demand.
- Develops career development plans with employees and ensures plans are implemented.
- Serves as point of escalation for conflict or dissatisfaction among team or customers.
- Ensures Girl Scouting is open to all appropriate youth and adults by actively participating in the development of environments that foster diversity, equity, inclusion, and access through words, actions, and attitude.
- Complies with GSHNJ’s Charter of Values, and uses it as the basis for personal conduct, conflict resolution, and correspondence with customers and coworkers.
- Remains current on GSUSA’s a

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