Manager, Engineering

4 weeks ago

New York, United States Pager Full time

Pager is a virtual care collaboration platform that provides access to whole-person healthcare in a trusted, convenient, connected care experience, like having a “doctor in the family.” Pager helps people make better healthcare decisions by enabling better access and reducing costs, making care simple and easy to understand throughout the entire care journey. Through a combination of hi-tech AI automation and hi-touch concierge services, Pager offers an integrated, full-service experience including triage, telemedicine, e-prescriptions, appointment scheduling, after-care follow-up, care advocacy and customer service. Pager’s omni-channel communications platform connects the fragmented healthcare ecosystem by aggregating a care team of nurses, doctors, pharmacists, coordinators, advocates and more in one place. Pager partners with leading payers, providers and employers representing more than 23 million people across the United States and Latin America.

As an Engineering Manager at Pager, you will play a pivotal role in overseeing complex technical projects, providing leadership in our dynamic environment, and continuously driving improvements in execution throughout the product life cycle. You will have the opportunity to influence product strategy, make critical architectural decisions, and design solutions using a range of cloud and open-source tools. This role is essential for ensuring the robustness and scalability of our products, while driving continuous innovation in healthcare technology. This role involves managing our products which allow our members to “Stay Healthy” which we view as a critical part of the healthcare decision-making process.

**Responsibilities**:

- Manage complex technical projects in enterprise software from planning to delivery.
- Implement Agile methodologies and lead the engineering teams in Agile transformation.
- Collaborate and prioritize with tech leads and product managers in technical and product design to ensure high-quality product delivery.
- Partner with senior management to strategize and implement business goals.
- Create an effective onboarding program for new engineers to ensure seamless integration.
- Recruit, mentor, promote, counsel, and nurture engineers at all levels including full stack, front end, quality, engineers of all levels.
- Drive career development, promotions, team management, and performance management.
- Prioritize and drive 20-30% of the backlog dedicated to technical improvement alongside feature development.
- Influence product priorities using technical knowledge to ensure efficient delivery while maintaining software health and performance.
- Identify opportunities for process improvement and lead initiatives for continuous improvement.
- Facilitate and lead sprint ceremonies to foster communication, collaboration, and project momentum.

**Qualifications**:

- A minimum of 2 years of hands-on experience managing software engineers.
- Proven experience in driving complex technical projects in enterprise software.
- Deep familiarity with cloud services such as Azure, AWS, or Google Cloud.
- Experience in Agile methodologies and driving Agile transformations.
- Extensive experience in technical design, partnering with tech leads.
- Prior experience with any of the following: React, TypeScript, Next.JS, NestJS,.NET, SQL, and Angular.
- Proven track record in recruitment, career development, promotion, team management, and performance management.

What Sets You Apart
- You are a forward-thinker, able to anticipate needs and proactively address them.
- You thrive in a fast-paced, dynamic environment and can adapt to shifting priorities.
- You possess excellent leadership skills, capable of nurturing a high-performance culture.
- You have a deep understanding of the healthcare domain and its unique challenges.
- You are a problem-solver, using your technical expertise and strategic mindset to drive Pager's vision.
- You are devoted to growing and caring for the team. Enjoy solving the team's engineering problems to improve focus on delivering products
- You have an eye towards operational efficiency within the scope of long term goals.

Offers are contingent upon the successful completion of a background check. This may include but is not limited to substance testing, education, employment, references, state and federal licensure and certifications, criminal history, Office of the Inspector General (OIG) and General Services Administration (GSA) exclusions checks.

At Pager, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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