Leasing Agent

4 weeks ago

San Bernardino, United States Westland Real Estate Group Full time

**Leasing Agent**

**Company Overview**:

- Established in 1977, Westland Real Estate Group is a privately owned Property Management company that manages and owns their own Real Estate portfolio responsibly. Our real estate portfolio consists of both Commercial and Residential with Residential having over 30,000 units spread out through Southern CA, Las Vegas, NV, Fort Worth and San Antonio, TX.Westland is headquartered in Long Beach, CA and believes in continually growing and expanding the Westland family while providing high-quality service and making a positive impact on each community we serve. Our company values are Family, Opportunity, Commitment and Results. Come and join the Westland team where growth is keyThe **Leasing Agent **presents and leases properties to prospective lessees. The goal is to scout potential clients, turn them into Residents, and achieve high occupancy rates. Acting as the Westland’s representative on-site makes this a key position, where the primary duties are to greet clients, to professionally present all features and benefits of their assigned community, and properly secure lease agreements from qualified prospective residents. It is extremely important for us that our Leasing Agents be customer service-oriented and strive to make current residents feel welcome in their community and comfortable in their home.

**Experience**:

- General office, customer service, and sales skills.
- Computer literate, including Microsoft Office and other various operational programs; Knowledge on Yardi a plus.
- Ability to read and interpret documents such as Rental Application, Rental Agreement, Policies and Procedures, Resident Rules and Regulations, Safety Rules, Maintenance Instructions and Procedural Manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees.
- Ability to calculate figures and amounts such as discounts, commissions, prorations, and percentages.
- Min.1 year leasing experience

**Education**:

- High school diploma or general education degree (GED); B.A. is preferred.

**Personal Competencies**:

- Integrity; competence; creativity; professionalism; customer-focused; articulate; detail-oriented/organized; strong customer service skills; high degree of flexibility and tolerance for change.

**Additional Requirements**:

- Excellent interpersonal skills and ability to deal effectively with persons from diverse socioeconomic and ethnic backgrounds. Knowledgeable telephone and sales techniques.

**Job Duties and Responsibilities**:
**Administrative-**
- Meet and greet prospective residents; Determine customer’s needs and preferences, and professionally present community and unit while communicating benefits of features and amenities; Conduct tours of community and show units. Explain rental criteria and determine if the Prospects meet requirements prior to applying.
- Prepare and execute Lease Agreements in accordance with Westland Real Estate Group’s property standards and State regulations. (a minimum of 5 new leases a month is required)
- Fully informed of current rental rates, sizes, locations and all amenities of property.
- Responsible for maintaining work areas and offices in a clean and orderly manner.
- Responsible for ensuring the model unit is clean and presentable.
- Conduct all business in accordance with Westland Real Estate Group’s policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act and all other Federal and State laws.

**Resident Acquisition and Retention -**
- Responsible for maintaining a professional appearance and attitude at all times.
- Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
- Determine the needs, living standards and economic viability of prospect customers.
- Promptly submit a maintenance Service Request and inform the maintenance team.
- Answer questions for residents about community, repairs, rent, rules, etc.; Follow up on a timely basis if unable to respond to residents on all matters.
- Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis; Ensure proper maintenance and inspect properties periodically
- Ensure apartment is ready for resident’s use upon agreed move-in date
- Stay knowledgeable of the property’s market status
- Provide information to existing and prospective Residents on all aspects of properties (expansions, zoning, etc.)
- Negotiate leasing terms and conditions
- Inform residents of any changes to the Rental Agreement or upcoming problems with the property, using Westland Real Estate Group’s designated forms and procedure checklists
- Follow up with prospective renters; Using the CRM system used by property to follow up and reach out to prospective Residents on a daily/weekly basis
- Monitor use of community facilities, including laundry, mail and fitness

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