Customer Service Military Liaison

3 weeks ago

Auburndale, United States Command Management Services, Inc. Full time

**Command Management Services**

**Job Title**:MILITARY CUSTOMER SERVICE LIAISON**

**Reports To**:Regional Manager

**FLSA Status**:Non-Exempt

**Summary.** Directs control over all aspects of the MEPS Support Services Contract at the local level. Coordinates with key MEPS recruiting staff, hotel, transportation, and any other CMS vendors to ensure each authorized service applicant arriving at the hotel receives all services as specified in the contract proposal by performing the following duties.

**Duties and Responsibilities. **To perform this job successfully, an individual must be able to perform each of the following duties satisfactorily:

- Performs applicant check-in/orientation and checkout
- Performs room, kitchen, meal and facility inspections
- Forecasts daily support requirements
- Communicates with military representatives and hotel staff
- Resolves minor problems
- Communicates with Regional Manager
- Completes paperwork by entering information manually and electronically
- Reconciles monthly charges and billing
- Inventories company assets
- Maintains the ability to work regularly scheduled hours as communicated and maintains regular attendance to ensure contract compliance
- Other duties may be assigned

**Qualifications. **The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- **Education/Experience_._**High school diploma or general education degree (GED). Veteran Friendly. Military or Department of Defense experience preferred but not required.
- **Language Ability.**Ability to read and interpret documents, write routine reports and correspondence and speak effectively before groups of customers or employees of organization.
- **Math Ability.**Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- **Reasoning Ability.**Ability to solve practical problems and deal with a variety of concrete variables in situations. Ability to interpret instructions furnished in written, oral, or schedule form.
- Laptop computer, phone, tablet and other standard office equipment.
- **Work Environment.**Climate controlled, indoor environment with occasional exposure to outdoor weather conditions during security rounds. The noise level in the work environment is usually moderate.
- **Physical Demands.**The employee is regularly required to use hands, talk and/or hear. The employee is frequently required to walk and sit. The employee is occasionally required to stand; stoop, kneel, crouch, or crawl and taste or smell.

Pay: From $18.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Referral program
- Vision insurance

Shift:

- Day shift

Work setting:

- In-person
- Office

Ability to Relocate:

- Auburndale, MA 02466: Relocate before starting work (required)

Work Location: In person

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