Data Center Technician 2

1 week ago

Newark, United States DataBank Full time

DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

**Responsibilities**
- Ability to complete installation, testing and close out of new Customer orders, computer/server hardware, software support while ensuring tickets/orders are resolved quickly and thoroughly within predefined intervals.
- Monitor, assist and/or resolve troubleshooting technical issues and alarms with DataBank Infrastructure. Comfortable with following ERP and Escalating to on-call staff or engineering support staff as necessary in a fast-paced data center environment.
- Perform physical security walkthroughs, administration of security sign-in procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards.
- Accurately capture time invested on tasks and tickets/cases (customer installs, site expansions, outages, remote hands, etc) including capturing Cap Labor on timesheet and ensuring timesheets are completed and submitted timely.
- Maintaining facility cleanliness and Tour Readiness at all times.
- Assist as needed with readings of equipment draw/customer audits.
- Adhere to DataBank Cabling Standards.
- Maintain accurate inventory of work tools, test equipment, and devices
- Knowledge of all PR/CSP/CP processes to process vendor payment in a timely manner
- Assist other departments to facilitate Customer and/or auditor tours
- Assisting Internal Teams to ensure site meets all compliance requirements.
- Support of all Vendor Maintenance Activities within Data Center
- ?Other duties as assigned

**Qualifications**
- High school diploma required.
- Previous NOC/SOC/IOC experience and/or data center experience preferred.
- College degree in related discipline preferred.
- 2-4 years of experience or demonstrated ability to meet these responsibilities/qualifications
- Responsibility and dependability are a must.
- Trustworthy and ability to work honestly with little or no supervision, if necessary.
- Strong written and verbal communication skills.
- Ability to assess situations and escalate properly, following internal procedures.
- Knowledge of Windows operating systems both pc and server side.
- Familiarity with basic hardware troubleshooting tasks, replacing hard drives, memory and motherboards a plus.
- Must be able to lift a minimum of 50 lbs.
- Familiarity with DS1, DS3, Ethernet and fiber circuits are a plus.
- Must have ability to install and neatly manage copper, coaxial, Cat5/6, fiber and other network cable/connector types.
- Basic knowledge of switches, firewalls and managed storage are a plus.

**Benefits**
- Health, Dental, Vision packages
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- 401k with company match
- Paid Time Off and Holidays

Brand: DataBank

Address: 165 Halsey St Newark, NJ - 07102

Property Description: EWR1 - 165 Halsey St - NJ

Property Number: EWR1

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