Clinical Case Manager

3 weeks ago

Bakersfield, United States Psychiatric Wellness Center Full time

**Clinical Case Manager - Job Description**

**Summary**:
Clinical Case Manager responsibilities include coordinating the paperwork and resources needed for patients with mild to severe emotional and behavioral difficulties. Acts as a liaison between patient/family and providers to triage patients to determine urgency of need (i.e. symptom/side-effects, medication outages/loss, disability).

Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Patient-Provider liaison: intercept calls regarding medications and side-effects and use clinical knowledge to determine severity and need (i.e. appointment or hospitalization).
- Obtain authorizations for medications in a timely manner (7-10 business days). o Exhaust all efforts to fulfil patient medications through the use of Samples or Copay Cards until authorization is processed and approved.
- Administer patient medication injections and track inventory and scheduling of future injections.
- Complete patient paperwork needs within 7-10 business days of the request (e.g. work excuse letters, companion animal letters)
- Professionally communicate with providers to relay patient requests in a complete and accurate manner. Professionally communicate with patients to relay accurate clinical instructions given by the providers. Maintain inventory of Medication Room and nursing supplies (e.g. sample medications, gloves, etc)

**Competencies-** To perform the job successfully, an individual should demonstrate the following competencies:
Ethics - Treats people with respect; Works with integrity and ethically; Upholds organizations values.

Organizational Support -Follows policies and procedures; Completes administrative tasks correctly and on time.

Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgement; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Interpersonal Skills - Maintains confidentiality; Keeps emotions under control; Remains open and tries new things. Oral Communication - Speaks clearly and using correct clinical language; Listens and gets clarification;
Written Communication - Charts patient discussions in EMR; Writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; Seeks increased responsibilities; Asks for and offers help when needed.

Customer Service - Manages difficult or emotional customer situations; Responds promptly and empathetically to customer needs; Solicits feedback to improve service; Responds to requests for assistance; Meets commitments.

Teamwork - Balances team and individual responsibilities; Exhibits objectively and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.

Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

**Education and/or Experience**
- High school diploma or general education degree (GED)
- Medical Assisting Certification REQUIRED
- Three years related experience and/or training REQUIRED
- Bilingual in Spanish Preferred

**Language Skills**
Ability to read and comprehend complex clinical instructions, professional correspondence, and memos. Ability to read and write using pharmacy abbreviations. Ability to effectively present information in one-on-one and small group situations to patients, providers, and other employees of the organization.

**Reasoning Ability**

**Computer Skills**

**Benefits**:

- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Fri

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