Aftersales Administrator

**Location: WM USA - 37 Upton Drive**
**Benefits: Enhanced Carer/Paternity Leave, Additional Holiday, EAP and more**

We’re currently seeking a Aftersales Administrator to join us. You’ll join a dynamic team of engineers, sales people, marketers, administrators, designers, assemblers, chemists, web developers, accountants, analysts, programmers and many more. Globally we are united by our shared values that drive our culture. We want to be an employer where you make our difference.

At Watson Marlow Fluid Technology Solutions you face different challenges every single day. You are empowered to dream bigger and work smarter. You have time to live your life outside of your job.

We offer a full induction with training and ongoing support for all our systems and products. Along with this you’ll gain access to SSE academy where you can upskill and develop at your own pace.

**This role will focus on**:
This role will be part the Aftersales Returns Department; responsible for working directly with customers to process product returns (RMAs and/or RGAs) and the subsequent transactions as required for all three WM Inc. facilities (Wilmington, Lake Forest, and Pipersville). This role will work closely with the engineering and repair departments to properly assess the product issues and direct returns to the correct facility for processing.

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**What you’ll be doing**
- When product enters our facility, we are responsible for it. For it to be accounted for it must be Arrived. This needs to be transacted on the same day.
- Fulfilling requests for Return Material Authorizations (RMAs) and Repair Goods Authorizations (RGAs). This requires the initial collection of information, providing customers with proper forms and instructions, following procedures and guidelines identified through the final reconciliation and disposition of material and/or credits with the Finance team or the return of repaired product to customers.
- Creation of replacement sales orders when requested.
- Processing of the returns that have arrived. This includes; inspection, determine that the correct item has been returned, determine if the item is in salable condition (which in turn determines if the customer is eligible for a credit), complete an ITF (Inventory Transfer Form) showing the adjustment for the returned item. You need to be able to make the inventory correct. In the case of incorrectly shipped item, be able to remove the shipped good and add back the physically returned product.
- Post order assistance from providing shipment status, tracking and proof of delivery information.
- Working in conjunction with Warehouse personnel, ++0customers, After Sales team, Engineering and Repairs.
- Processing unauthorized returns and refused shipments.

**To be successful in this role, you will need**:

- Improving the accuracy and thoroughness of your work should be a priority. Attention to detail is key.
- Disposition codes.
- Determining the condition of the item received.
- Understanding what the customer wants to do.
- Timely processing of returns
- Following up and completing existing issues (the lingering returns on our shelves)
- Working on task prioritization will help improve your time management. This should be a priority as it affects your efficiency and productivity.
- WMFTS is committed to providing reasonable accommodations to qualified individuals with disabilities and disabled veterans in all aspects of the employment process. If you require an accommodation to perform the essential functions of this job

Closing date: 29/04/2024

**About Watson-Marlow