Director of Operations

2 weeks ago

Carlisle, United States ALLEN DISTRIBUTION Full time

**Job Title**: Director of Operations

**Department**: Operations

**Reports To**: Executive Vice President of Operations

**Position Type**: Full Time Exempt

**Salary Range**:$175,000.00 to $200,000.00

**Purpose of Position**
- To ensure the Storage Department, Handling Department and Custom Packaging Department meet the goals.
- To contribute to the long-term success of the organization.

**Values and Business Practices**
- Customer First - We deliver on what we promise to our customers with a positive attitude
- We treat everybody with respect and dignity
- We operate with high business ethics
- We are a good corporate citizen
- We value our professional relationships
- We strive to have a “Continuous Improvement Culture”
- We are committed to the safety of our employees and our equipment/facilities
- Our expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success.

**Company Expectations** Flexibility**:
Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).

**Reliability**:
Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points.

**Attitude**:
Maintains a “Whatever it Takes” attitude. Lives by company stated values and inspires others.

**Willingness to learn**:
Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change.

**Initiative**:
Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings.

**Quality of Work**:
Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work. Understands the importance of “Only Handle It Once - OHIO”, by completing work correctly the first time.

**Follows directions**:
Follows all written and verbal instructions provided by management, project leader, etc

**Communication**:
Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor.

**Appearance**:
Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.

**Safety**:
Follows all rules, guideline, and practices. Informs supervisor / manager immediately if unsafe conduct or conditions arise.

**Position Competency**
- The ability to operate a profitable Handling/Storage department and Custom Packaging department.
- An extensive knowledge of the Warehousing and Distribution industry.
- The ability to successfully manage/lead projects spanning across multiple departments and with a duration of up to a 3 years.
- The ability to motivate and drive a team to meet and exceed department and company goals.

**Role Expectations**
**Safety and Compliance**
- Ensure all department employees are aware of all safety policies and related SOPs
- Ensure the safety metrics are updated and communicated at mínimally weekly
- Meet the goals as determined by the Health and Safety Steering Committee or the President

**Financial and Performance**
- Manage all department related vendors.
- Review all department related vendor invoices for accuracy.
- Maintain and update 12 month rolling forecast of expenses in coordination with the Manager of Finance.
- Adhere to the expense authorization document.
- Create and maintain a plan to achieve the department goals as determined by the President.
- Continuously evaluate ways to improve the accuracy and efficiencies of department (identifying at least 2 significant improvements annually).

**Information**
- Ensure all paperwork and data entry as detailed in SOPs and work instructions.
- Ensure all information sent out of the department is accurate and any errors are tracked.

**Operational Execution**
- Ensure all operational metrics are updated, monitored and communicated per the guidelines of each metric.
- Revenue per hour, cycle counts, errors, productivity metrics, etc.
- Provide a weekly performance report of the previous week for review by the President.

**Management**
- Sets clear goals and expectations for all direct reports.
- Properly documents all performance issues and creates a PIP when deemed appropriate.
- Attend one pre shift meeting a month of each subordinate operations.

**Project Management**
- When deemed beneficial by yourself or the President, a project outline will be create with the following items: Goal(s) of the project, required steps, required resources, analysis of risk and timeline.
- Priorities of projects will be determined with the President and review monthly or more frequen

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