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Customer Service Advisor

1 month ago

Deerfield, United States Truckstar Collision Center Full time

Spend your working hours doing something fun and rewarding The Truckstar office crew is looking for some fresh faces to join our team and help handle customer requests. If you have excellent communication skills and are interested in the collision repair industry, the **Customer Service Advisor** position might be for you The variety of vehicles and repairs, as well as the assortment of fun co-workers, will keep you on your toes. We have been offering a fun and family-like work environment for 25 years

The **Customer Service Advisor** is a professional and key position with responsibilities related to ALL of the jobs in the shop. This job requires being organized, inquisitive and willing to learn. Heavy-duty truck collision repair is unlike any other “animal” in the vehicle repair industry At Truckstar, we work and all makes and models so every repair is unique and requires attention to detail. As **Customer Service Advisor**, your role will be essential in supporting multiple estimators completing their daily tasks. Position could lead to becoming an Estimator or Apprentice Estimator.

Tasks include: (but are not limited to)

Customer service:

- Answer phones, greet customers, listen to, and understand their needs.
- Provide knowledgeable information about jobs to customers, insurance companies and vendors.
- Help to build good, long-term relationships with customers.

Job Coordination:

- Collect and maintain accurate customer and job-related information on ALL customer repair jobs.
- Work with estimators and production team to meet all customer expectations.
- Process shop paperwork for customer jobs (work orders, etc).
- Assist with parts data entry, physical handling, and returns.
- Assist with scheduling.
- Manage technician labor tracking on customer repair orders.

Invoicing:

- Communicate and discuss supplement repairs to obtain approval.
- Work with estimator to review and close customer jobs in preparation for billing.
- Present detailed final bills to customers and receive payments.

Truckstar is celebrating 25 years this year as an independent, family-owned and operated, collision repair shop specializing in heavy-duty vehicles. We are the premier shop helping to get our customers' vehicles back on the road as soon as possible. Our 2020 expansion now gives us over 38,000 square feet of shop and office space and provides a great work environment for employees
- Excellent customer-service skills
- A positive attitude
- Professional demeanor
- Good attendance record
- Ability to follow instructions, multi-task, and work independently
- Computer skills and attention to detail
- Aptitude for automotive industry or work experience in vehicle service industry
- Willingness to learn

Truckstar offers a lot of benefits. Including:

- Weekly pay period
- Company-sponsored health insurance
- Company paid life insurance & group plan rates
- Company-sponsored short-term disability
- Paid vacation, holidays, and sick time
- 401k with up to 4% company match
- Dental & Vision insurance
- Long-term disability, accident, and critical illness insurance
- Company lunches, holiday parties, and a turkey for Thanksgiving
- Flexible full-time schedule

As **Customer Service Advisor**, you will play a key role by representing Truckstar and taking care of our customers with professionalism and respect. With knowledge and data at your fingertips you will soon be empowered and able to assist both customers and other employees. Take this opportunity to join Truckstar’s team with this key position

All makes & models of trucks, buses, RV’s and all over-sized vehicles

**“We work on THE BIG ONES”**

Truckstar Collision Center is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Truckstar Collision Center makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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