Patient Services Representative

7 days ago


Rutherford, United States MTBC Full time

**Job Summary:
We are looking for experienced an Patient Services Representative to join our call center team in Rutherford, NJ. Patient Services Representatives effectively manage calls that come in through the call queue by providing a high standard of service to Patients and Clients, facilitating first-call resolution on all issues requiring follow-up, and representing our clients and CareCloud in the best possible way.

**Essential Duties and Responsibilities**:
- Place initial call to possible clients to offer in-home physical, occupational, or speech therapy.
- Follow up on clients with pending issues to be resolved within a 3-day follow-up period, including making calls to providers and or power of attorney to help advance admitting process.
- Review patient’s insurance benefits and guide them through our payment options.
- Demonstrate ability to work in multiple medical billing software, website portals, and credit card processing systems.
- Have the ability to be self-efficient in completing all tasks assigned to your dashboard, with a daily minimum of 50 tasks
- Actively participate in communication with direct reporting management to support process improvements, team participation, and patient satisfaction.
- Maintain and follow confidentiality of Patient PHI and any other related information according to Practice privacy practices and HIPAA
- Follow the Fair Debt Collection Practices Act (FDCPA).
- Maintain good attendance and punctuality

**Required Knowledge, Skills, and Abilities**:

- Good communication skills: verbal, listening, interpersonal and written. Excellent computer skills in a Microsoft Windows operating System environment, Word, Excel, and PowerPoint.

**Continued**

**Required Knowledge, Skills, and Abilities**:

- Strong focus on patient care and customer service with the ability to exhibit patience and informed decision-making.
- Positive demeanor with the capability to work both independently and collaboratively within a team setting.
- Problem-solving skills with the ability to manage schedule solutions as needed.
- Knowledge in medical billing; CPT and ICD-10 codes a plus.

**Education and Experience**:

- High School diploma, GED, or equivalent experience
- Bilingual a plus
- Prior experience with physical, occupational, and speech therapy services a plus.

**Supervisory Responsibilities**:

- None

**Physical Requirements**:

- Prolonged periods of sitting at a desk and working on a computer.
- Able to lift up to 15 pounds at times.



  • Rutherford, United States MTBC Full time

    Job DescriptionJob DescriptionSalary: $19.00 - $24.00Job Summary: We are looking for experienced an Patient Services Representative to join our call center team in Rutherford, NJ. Patient Services Representatives effectively manage calls that come in through the call queue by providing a high standard of service to Patients and Clients, facilitating...


  • East Rutherford, United States Business Development Firm Full time

    The Customer Service Representative is an essential part of the Customer Service and Sales team. The primary goal of the Customer Service Representative is to consistently provide a high level of support and experience to the team in order to maintain clients, generate revenue, grow the client base, and grow the company. Who you will be working with: Our...


  • East Rutherford, United States Business Development Firm Full time

    The Customer Service Representative is an essential part of the Customer Service and Sales team. The primary goal of the Customer Service Representative is to consistently provide a high level of support and experience to the team in order to maintain clients, generate revenue, grow the client base, and grow the company. Who you will be working with: Our...


  • East Rutherford, United States U-Haul Part time

    Location:20 Poplar St, East Rutherford, New Jersey 07073 United States of AmericaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...


  • Rutherford, United States Cleanaway Waste Management Limited Full time

    **Service Representative / Oil Collection driver** **Job no:** 512531 **Work type:** Permanent - Full Time **Location:** NSW * Permanent - Full time position Heatherbrae / Rutherford * Early starts / finishes available between the hours of 5am and 3pm * You will be the face of the business, if you enjoy interacting with people and a different workplace daily...

  • Service Representative

    2 months ago


    Rutherford, United States Cleanaway Waste Management Limited Full time

    **Service Representative / Oil Collection driver** **Job no:** 512531 **Work type:** Permanent - Full Time **Location:** NSW * Permanent - Full time position Heatherbrae / Rutherford * Early starts / finishes available between the hours of 5am and 3pm * You will be the face of the business, if you enjoy interacting with people and a different workplace...


  • Rutherford, United States Cleanaway Waste Management Limited Full time

    **Service Representative / Oil Collection driver** **Job no:** 512531 **Work type:** Permanent - Full Time **Location:** NSW * Permanent - Full time position Heatherbrae / Rutherford * Early starts / finishes available between the hours of 5am and 3pm * You will be the face of the business, if you enjoy interacting with people and a different workplace...


  • East Rutherford, United States Homewood Suites by Hilton Full time

    **The Homewood Suites by Hilton **is a dynamic and diversified hotel that takes tremendous pride in our product and our family of associates. We are a leading lifestyle hotel company owned and operated by industry veterans accomplished in hotel development. **A Homewood Suites Guest Service Representative must be**: - Works well in a team environment -...


  • Rutherford, United States Elite Fitness Inc Full time

    Special Skills: Strong customer service skills Responsibilities: Membership Sales. Greet all members & guests with a smile and wish them well as they exit the club. Check in all members and guests in accordance with company procedures. Facilitate any messages on club software at member check-in. Answer phones in courteous, helpful, professional manner....


  • Rutherford, New Jersey, United States SCA Health Full time

    Environment Services Aide - Riverside Surgery Center of Rutherford JOB_DESCRIPTION.SHARE.HTML CAROUSEL_PARAGRAPHJOB_DESCRIPTION.SHARE.HTML Rutherford, New JerseyRiverside SC of RutherfordBusiness OpsRegularFull-time1USD $16.00/Hr.USD $20.00/Hr.34804Job Description Overview Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each...


  • Rutherford, United States Winston Medical Staffing Full time

    Job DescriptionJob DescriptionSeveral immediate openings, 100% remote and will supply equipmentThe AR Follow Up Representative is responsible for completing tasks associated with specific assignments. Specific job responsibilities will be collections, account follow up, billing and allowance posting for the accounts assigned to them. Accounts Receivable...


  • Rutherford, United States Winston Medical Staffing Full time

    Job DescriptionJob Description100% remote, will provide equipment, must be able to work on EST time zone The AR Follow Up Representative is responsible for completing tasks associated with specific assignments. Specific job responsibilities will be collections, account follow up, billing and allowance posting for the accounts assigned to them. Accounts...


  • Rutherford, New Jersey, United States UnitedHealth Group Full time

    Optum is the premier medical practice in New Jersey serving patients in Hudson, Bergen, Passaic, Essex, Middlesex, Burlington, Cumberland, Ocean, Morris, and Camden counties. We have over 60 locations and 180 board certified medical providers specializing in Adult Medicine, Pediatrics, ENT, Foot & Ankle, Gastroenterology, Rheumatology, Cardiology, Behavioral...


  • Rutherford, United States Surgery Care Affiliates Full time

    Overview Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality...


  • Rutherford, United States Surgery Care Affiliates Full time

    Overview Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of...


  • Rutherford, United States Fusion Transport Full time

    Job DescriptionJob DescriptionAbout Fusion Transport Delivering Next-Generation Logistics Solutions Fusion Transport offer more than 40 years of industry leading experience providing customized supply chain solutions. We are a rapidly growing >$300M+ company with nationwide presence. We are an integrated third-party logistics company, with a brokerage...


  • East Rutherford, United States Megalodon Management Full time

    We are currently on the lookout for Full-Time Marketing Representatives to join our client's marketing & customer service team! Full-Time Marketing Representative will be tasked with supporting the efforts of our marketing campaigns and promotional customer service taking place all throughout the local area and work directly with our clients leads! As a...


  • East Rutherford, United States Recruiting On Point Full time

    We are hiring Timeshare Marketing Representatives! MAKE $17.50 per hour _**plus uncapped commission!!**_ On Point is looking for Timeshare Marketing Representative to engage with patrons and book appointments, with the assistance of the Brand Ambassador team at various venues i.e. The Prudential Center, American Dream Mall, and Theme Parks, Amaze Holiday...


  • East Rutherford, United States PersonalRX Full time

    _**Opportunity Knocks - Customer Service Specialist**_ Our innovative and rapidly growing national pharmacy seeks a **happy, detail driven, organized, and energetic** associate to fill this position. (Spanish speaking preferred) Who We Are **To learn more about our dynamic fast growing company that compensates its staff well (this position pays a base of...

  • Private Duty LPN

    7 days ago


    Rutherford, United States BrightSpring Health Services Full time

    Overview : Are you a compassionate and skilled LPN seeking a fulfilling role with a flexible schedule? Join our team at Adoration Health Private Duty, providing exceptional in-home care in Rutherford, TN. Location: Rutherford, TN Schedule: Regular Shifts: 11 PM - 7 AMSplit Shifts: 9:30 PM - 7 AM on Saturdays and Sundays (every other weekend) ...