Stadium Usher

Responsibilities include:

- Greet and assist customers to their seats while maintaining a positive attitude and a smile.
- Become an expert of the stadium layout, seating areas, and guest amenities.
- Recognize situations which require escalation to Full-Time staff to ensure customer satisfaction and/or safety.
- Stadium Ushers may be assigned to working entrance gates, using handheld scanners to screen admission tickets.
- Stadium Ushers may be responsible for reviewing guest tickets to monitor access to hospitality sections, including providing wristbands to eligible guests.
- Maintain a positive, safe, and fun work environment.

Stadium Ushers are hired on a part-time, seasonal basis for the Madison Mallards and Madison Softball seasons. A typical season runs from mid-May to mid-August. Scheduled hours are usually late-afternoon/evening, including weekdays and weekends. The minimum age to work as a Stadium Usher is 14 years.