Customer Service Representative

3 weeks ago


Venice, United States Allstate -Fisher Family Insurance Full time

Fisher Family Insurance, your trusted Allstate agency in Wellen Park, is seeking a passionate and customer-focused individual to join our team as a Customer Service Representative. In this dynamic role, you'll be the first point of contact for our valued clients, providing exceptional support and building lasting relationships.

**Salary**: $30000.00 - $45000.00 per year
**Benefits**
Annual Base Salary + Commission + Bonus Opportunities

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

**Responsibilities**
What You'll Do:

- Deliver an outstanding customer experience: Warmly greet customers, answer questions promptly, and resolve issues with efficiency and empathy.
- Process basic policy changes and payments: Accurately update customer accounts, take payments, and ensure all interactions are completed smoothly.
- Identify sales opportunities: Recognize when customers express needs that could be met by additional products and refer them to our licensed sales team.
- Collaborate with a supportive team: Work closely with colleagues to foster a positive work environment and ensure seamless customer service.

**Requirements**:
What You'll Bring:

- A passion for helping others: You find genuine satisfaction in providing solutions and making customers feel valued.
- Excellent communication skills: You communicate clearly and confidently, both verbally and in writing.
- Strong organizational skills: You're detail-oriented and able to manage multiple tasks simultaneously.
- Previous customer service experience: Familiarity with handling customer inquiries is a plus.
- Willingness to learn: You're eager to obtain insurance knowledge and any necessary licenses.



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