Sales & Service Associate

3 weeks ago

Huntington Beach, United States 24 Hour Fitness Full time

JOB SUMMARY

The Sales and Service Associate (SSA) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, and has a strong focus on behaviors that drive member acquisition and retention. The SSE delivers successful guest and member engagement, and attainment of sales revenue goals.

ESSENTIAL DUTIES & RESPONSIBILITIES Estimated % of Time Spent

Guest Experience and New Member On-boarding
- Executes the CARE sales model with each guest and passionately relate how 24 Hour Fitness's products/services will satisfy their fitness needs.
- Tours potential members through the club and describes the facility, equipment, services and amenities that directly tie back to their individual fitness needs and goals. Ensures all guests are registered through the digital kiosk.
- Communicates membership and fitness offers in a clear and concise manner using Company provided presentation tools.
- Effectively and professionally enrolls guests using Company sales techniques and protocol.
- Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests.
- On-boards new members successfully and assist with all member retention activities in order to drive club profitability.
- Consistently achieves or exceed personal and team sales goals. 40%

Prospecting and Lead Generation
- Obtains leads externally from within the community using company provided tools/programs. (i.e. Community outreach/Local Promotions, Corporate Sales on-sites).
- Generates leads/new business internally through member promotions, referrals, the dissemination of guest passes, and contacting leads generated via phone.
- Responsible for effectively setting appointments for all leads and potential new business opportunities.
- Communicates and promotes local and global marketing campaigns to leads and members.
- Manages and follows up on leads/new business by using a Lead Management System.
- Executes daily planner to track and plan for successful lead management and selling activities.
- Consistently achieve or exceed personal productivity goals. 30%

Member Experience
- Partners with Sales and Service Manager (SSM) to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention.
- Ensures members receive a friendly greeting/check-in and prompt attention to their needs.
- Engages members with various fitness offerings including personal training, group exercise classes and 24GO digital content.
- Maintains name relationships with members and serving as a resource for their questions or concerns, and putting them in touch with the right 24 Hour Fitness resources as appropriate.
- Provides a clean, friendly, well-maintained club to members and guests and
- Helps new members become comfortable in the club. 30%

Total 100%

ORGANIZATION RELATIONSHIPS

Reports to the Sales and Service Manager. Communicates and interacts with club members, prospective members and outside/third party vendors. This position does not have any direct reports.

REQUIRED QUALIFICATIONS

Knowledge, Skills & Abilities
- In-depth knowledge and experience with sales practices and techniques.
- General understanding of Fitness Industry.
- Ability to work with computers.
- Strong interpersonal communication skills.
- Strong customer service skills.
- Independent, self-starter with strong organizational skills.
- Ability to work as part of a team.
- Ability to operate Point of Sale (POS) System.
- Knowledge of Membership System software preferred.

Core Traits

Ambitious
- a desire and determination to succeed; undeterred by failure

Attentive
- mindful, observant, empathetic, considerate of others

Dependable
- consistent, flexible, true to their word; can be relied upon by others

Enthusiastic
- engaged, positive; eager to be of service

Genuine
- fully authentic, sincere and open-minded; shows up as who they are

Energy
- strong endurance, self-motivated; faces challenges head-on

Honest
- demonstrates high integrity, conscientious, truthful; stands up for their beliefs

Inquisitive
- eager to learn and understand, observant; interested in others

Performance-Minded
- strives to excel and better their abilities; delivers results at the highest level

Minimum Educational Level/Certifications
- High School Diploma or GED.
- Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required (within 60 days of employment).

Work Experience and Qualifications
- Prior experience in fitness or retail industry preferred.
- 1-2 years of experience in service sales preferred.

Physical Demands/ Environmental Conditions
- Ability to work in club office; move about club floors and rooms
- Occasionally required to demonstr

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