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Customer Service Representative

3 months ago

Channahon, United States Diversified CPC Full time

**Customer Service Representative**

**Diversified CPC International - Channahon, IL**

Diversified CPC International, Inc., an ISO 9000 Certified Company, has an immediate need for a **Customer Service Representative.**

**DUTIES AND RESPONSIBILITIES**:

- Answer switchboard, handle customer calls regarding orders, questions, problems, etc.
- Enter orders and related data into ERP system. Prepare and distribute production desk orders and related documentation. Prepare outbound shipping documentation and required paperwork.
- Prepare orders for invoicing. Separate paperwork for all deliveries. Prepare and send required after delivery information to customer.
- Manage customer web-based inventory.
- Update price books.
- Prepare monthly pricing for select accounts. Prepare monthly sales reports.
- Perform requests from salesmen (i.e.; price changes, memos, quotes, and various reports.)
- Enter and maintain contacts and related data in ERP system (Deacom).
- Coordinate international shipments as required.
- Perform miscellaneous job-related duties as assigned.

**MINIMUM REQUIREMENTS**
- Excellent interpersonal communication skills, flexibility, and customer service oriented.
- Good math skills, ability to sort, check, count, and verify numbers.
- Good telephone communication skills.
- Good writing and reading comprehension skills.
- Basic Computer and Microsoft Office skills.
- Critical thinking & problem-solving skills.
- Willingness to learn.

In exchange we offer a wide range of exceptional benefits including Major-Medical, Prescription Drugs, Healthcare Spending Account, Dental, Vision, Short
- and Long-Term Disability, Company paid Life Insurance, Voluntary Supplemental Life Insurance, and a 401k with company matching contributions.