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Bartender/server

4 months ago

West Hollywood, United States Springboard Hospitality Full time

About our company:
Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going _Above & Beyond_ to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Primary mission:
Responsible for set-up, mixing of drinks, service and cleanup of bar area while enduring quality service, guest satisfaction and the achievement/maintenance of OLS Hotels and Resorts standards and profit maximization, provide service to our guest during meal periods serving breakfast, lunch and dinner service.

**SCOPE OF WORK + TEAM**
- Reports to Food & Beverage Venue Manager and Hotel Manager
- Supports the Food & Beverage team

**RESPONSIBILITIES**
- Welcome all guest upon arrival in a warm and friendly manner
- Make and serve drinks to guests and cocktail servers following established guidelines, procedures and policies regarding beverage and safety controls as prescribed by OLS Hotels and Resorts standards.
- Perform all guest contact activities in a cordial, efficient and professional manner; maintaining a commitment to guest satisfaction.
- Ring guest checks, collect cash and process credits and room charges in the exact manner outlined by OLS Hotels and Resorts policies and procedures.
- Complete liquor requisitions and supply lists.
- Know and comply with state liquor laws.
- Ensure established pars are maintained.
- Perform all side work duties according to side work schedules.
- Attend to bar and tables, take orders and deliver in a timely manner.
- Bus tables and set in a timely manner.
- Perform opening and closing side work according to standards to ensure that guests are served promptly and efficiently.
- Prepare beverages and cocktails according to the standards, for mixing, portion control and presentation.
- Serve guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner.
- Ensure the bar, lounge, lobby and event areas are kept clean and tidy.
- Be familiar with the computer POS system.
- Carry out cashiering functions by closing checks and servicing the guest.
- Follow all state liquor laws and assigned training is required.
- Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests, and when necessary, report to management.
- ServSafe and ABC online training required for the role.
- Stock and clean glassware.
- Check soda tanks to ensure that they are full and secured properly to the bar.
- Prepare all garnishes.
- Prepare juices and syrups for bar service.
- Change kegs and soda bibs.
- Assist in cleaning of tables and all lounge area as needed.
- Ensure overall guest satisfaction.
- Deliver food to guests.
- Knowledge of both food and drink menu to offer guests suggestions and upsell,
- Knowledge of what all hotel food and beverage options are and be able to quality control all items served to guests.
- Follow hotel handbook protocols.
- Perform special projects and other responsibilities as assigned.

**Qualifications**:
**EXPERIENCE**:

- **Prior Experience**:

- 1+ Previous bartending experience in hospitality or fast paced environment preferred.
- **IT Expertise**:

- Advanced knowledge of computer software (including Microsoft Office, outlook) and or micros station.
- **Education**:

- High School diploma or GED required; college degree preferred.
- **Subject Expertise**:

- Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
- Report any unusual occurrences and/or request to Supervisor.
- Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
- Must be service oriented with excellent customer service and sales skills
- Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
- Must be energetic and outgoing
- Must possess excellent interpersonal and organizational skills
- Must be able to follow directions with attention to detail, speed and accuracy
- Must be a team player with the ability to work under mínimal supervision
- Must be able to multi-task in a fast-paced work environment
- Must be able to understand and work with basic financial information a