Front Desk Receptionist

4 weeks ago


Rockford, United States Econo Lodge Full time

**Job description**

**'''Overview'''**
We are seeking a friendly and professional Front Desk Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

**Job description**

Front Desk Receptionistt

**Qualifications**
- High school or equivalent (required)
- US work authorization (required)
- Own Transportation (required)

**Responsibilities**
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Assist guests with requests and provide information about hotel amenities, local attractions, and dining options
- Handle guest complaints or concerns with professionalism and resolve issues promptly
- Process payments and maintain accurate records of guest transactions
- Collaborate with other hotel departments to ensure guest satisfaction

**'''Experience'''**:

- Previous experience in hotel management or hospitality industry is (mandatory).
- Multilingual skills are a plus
- Strong customer service skills with the ability to handle difficult situations calmly and professionally
- Knowledge of front desk operations.
- Excellent phone etiquette and communication skills
- Familiarity with hotel reservation systems and phone systems

Join our team today and be part of creating memorable experiences for our guests

**Job Types**: Part Time

**Pay**: From $14.00 to $14.25 per hour

**Schedule**:
**Shift Time: 3 PM To 11 PM**
- **8 hour shift**:

- **Day/Evening Shift**:

- **Holidays**:

- **On call**:

- **Weekend availability (mandatory)**

**Job Type**: Part-time

Pay: $14.00 - $14.25 per hour

Expected hours: 24 - 32 per week

Schedule:

- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Night shift
- On call

Work setting:

- In-person

**Experience**:

- Hotel experience: 3 years (required)

Work Location: In person



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