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Receptionist/concierge
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**Boston Plastic Surgery**
**Receptionist/Concierge**
Boston Plastic Surgery is growing. We are looking for an experienced Front Desk Receptionist/Concierge who will be responsible for creating and maintaining relationships with patients and providing a consistent exceptional customer service experience (on the phone and in-person). This important role will answer phones, check patients in/out, respond to inquiries about services and support efficient and smooth flow of practice operations.
**Objectives**:
- Greet patients and answer any questions
- Accurately check in/out patients (input demographic data accurately in EMR)
- Proactively engage patients in conversations about the Skin Wellness Center services
- Assist provider staff with product selection for patients
- Assist patients with financial information for payment of services
- Assist with additional projects as assigned
- Support front office inventory to ensure all materials are available/in stock
**Required Competencies**:
- Exceptional communication skills
- Strong computer skills and speed
- Accurately manage patient payment matters
- Self-motivated and able to work independently
- Strong time management skills
- Regular, dependable attendance and punctuality
- Effective multi-task abilities
**Benefits**:
- Competitive Salary
- Health Insurance
- Supplemental Insurance
- 401k
- Paid Time Off
- Paid Sick Time
**Hours**:
- Monday to Friday during practice operating hours
**Benefits**:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Work Location: In person