Visitor Center Assistant Manager

4 weeks ago

Kennett Square, United States Longwood Gardens Full time

As one of the great gardens of the world located just 30 miles outside of Philadelphia, Longwood Gardens is rooted in a steadfast mission of bringing joy and inspiration to everyone through the beauty of nature, conservation, and learning. Across our many departments, each and every staff member creates the magic that makes our Gardens distinctive. Our team of dynamic professionals is what sets us apart, and our spirit of legacy, innovation, and opportunity is what guides us. While beauty is our heart, our people are our soul.

Longwood Gardens is seeking a full-time Visitor Center Assistant Manager to join our Guest Admissions Operations team. Our Guest Admissions Operations team is responsible for all ticketing operations for general admission and events, membership sales and services, class registrations, Guest Services & amenities, Gardens access, and Contact Center operations.

This dynamic role is responsible for training team members in all areas of the Visitor Center operation, including systems and service standards, as well as overseeing daily Visitor Center operations in collaboration with other members of the full-time management team. Specific responsibilities include:

- Training and conducting quality assurance checks with part-time team members in accordance with established training guidelines
- Managing the daily operations of the Visitor Center, including leading and motivating a team of guest-centric professionals, as well as working within the operation as needed
- Regularly communicating with our guests and members with a focus on delivering a world-class guest experience, in addition to serving as the point of contact for guest escalations
- Ensuring adherence to operational policies and procedures, while making improvement recommendations and implementing changes
- A minimum of 3 years of relevant guest services, ticketing, or hospitality management experience
- A degree in Education or training experience in a related field is a plus
- A technical skillset, specifically with Point of Sales, and an advanced proficiency in Microsoft Office Suite (including Word, Excel, PowerPoint, Teams, and Outlook)
- Strong interpersonal, communication, organizational, project and time management skills
- The ability to manage multiple projects and priorities
- A focus on being self-motivated, energetic, and flexible, with an emphasis on innovation and collaboration
- Ability to work a variety of shifts including evenings, weekends and holidays

Longwood Gardens is committed to nurturing a diverse and inclusive environment that celebrates the complexities and differences of all living things. We welcome and respect diverse backgrounds, life experiences, and perspectives. Diversity creates a more beautiful world, sparks innovation, and unites us.

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