M365 Product Manager

2 weeks ago

Houston, United States Plains Full time

**Job Type**:
Regular

Plains All American is an industry-leading transportation and midstream provider specializing in transportation, storage, processing and marketing solutions for crude oil and natural gas liquids (NGLs). We own an extensive network of pipeline transportation, terminalling, storage and gathering assets in key crude oil and NGL producing basins and transportation corridors and at major market hubs in the United States and Canada. On average, Plains handles more than 6 million barrels per day of crude oil and NGL in its Transportation segment. The company is headquartered in Houston, Texas.

We are looking for highly-motivated individuals who enjoy working as part of a team in a dynamic and entrepreneurial work environment.

Plains has an amazing opportunity for a new role that will be responsible for leading, managing and growing the Microsoft 365 portfolio of service offerings and productivity capabilities adopted by Plains. The Plains M365 Product Manager is a strategic, enterprise role at the forefront of the delivery, use adoption, and value realization of M365 services in the workplace. This role, working in partnership with delivery teams, infrastructure, operational teams, and M365 Platform Owners will guide the business of Plains in realizing the true power of our Microsoft service investment and maximizing end user experience.

**Role Description**:
As an M365 Product Manager, you will be responsible for driving the vision, strategy, and execution of Microsoft 365 product and service delivery to Plains. You will work with IS, business and vendor/partner teams to deliver innovative solutions and capabilities that meet employee needs and drive the achievement of business goals. You will also collaborate with Microsoft partners to ensure alignment and integration of M365 offerings to Plains and will be responsible for ensuring Plains is maximizing its investment in M365 services delivered to the business. User adoption and efficiencies translating into productivity gains and future savings is an ideal outcome.

This role is multi-disciplinary, working with Product Owners, technical delivery teams, Business Architecture, project teams and service partners to provide strategic direction in discovering and evaluating business customer needs and objectives that M365 products or features will satisfy. Driving strong cross-team alignment in feature prioritization, unified product roadmap creation and adoption KPIs and metrics, this role will translate vision to reality.

**Responsibilities**:
**_ Strategic Focus _**
- Deeply understanding the needs and wants of users through user research, interviews, and market intelligence
- Developing and sharing the long-term vision for M365 at Plains, as well as a product strategy (or series of strategies) for achieving this vision
- Develop and validate hypotheses, scenarios, and user stories for new and existing features and enhancements.
- Conduct competitive analysis and market research to identify trends, best practices, and gaps in the M365 portfolio.
- Clearly articulating the current and desired future state of M365 adoption at Plains
- Assisting in the development of business cases to optimize ROI and efficiencies leveraging M365
- Working in conjunction with the Plains Enterprise Architecture team to create and execute on a vision for Plains in the M365 adoption and user experience space

**_ Value Realization Focus_**
- Determining/recommending the most impactful features or functionality to be deployed
- Defining, measuring, and reporting on success criteria for new features and functionality
- Being the cross-functional champion for their product team(s) and roadmap(s)
- Defining and communicating the product vision, roadmap, and value proposition for M365 products and services at Plains
- Working with Business Architecture to identify and prioritize business customer problems, pain points, and opportunities through user research, data analysis, and feedback
- Working with IS teams to plan, execute, and deploy M365 features that meet customer expectations and business objectives - providing strategic direction to drive tactical execution
- Measure and evaluate the performance, usage, and impact of M365 products and services using relevant metrics and KPIs.
- Work closely with product/service and platform owner(s) and Enterprise Technology
- Ensure constant update and feedback loop with Enterprise Technology on program/project findings, challenges, learnings.
- Support Corporate Solution Delivery Director in annual budget cycle and monthly forecasting and variance reporting as required

**_ Business and Partner Relationship Management Focus_**
- Rallying stakeholders and teams around a product roadmap and vision
- Partnering with and influencing internal and external stakeholders to drive adoption
- Setting, championing, and executing on a long-term product vision; ultimately ensuing success for customers and the business alike
- Engagin

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