Underwriting Service Assistant

1 week ago

Dunwoody, United States State Farm Full time

Overview:
We are not just offering a job but a meaningful career Come join our passionate team

As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.

We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more

**Compensation Package Includes**:

- ** Non-negotiable starting pay of $21.25/hr.**

You are also eligible for:

- An annual bonus based on individual and enterprise performance
- Annual merit increase

**Please note**: The start date for this position is Monday, September 16, 2024.

Visit our Careers page for more information on our benefits, locations and the process of joining the State Farm team

**Responsibilities**:
**Who are we?**

In State Farm Underwriting, we champion profitable growth by providing quality customer interactions and products through simplified processes, technologies, and the excellence of our people. When you join our team, you will execute on your underwriting philosophy and fundamentals to serve the evolving needs of our customers. Check out what it's like to be an Underwriting Service Assistant

This position may be specific to filling either auto or fire personal/business lines.
- Very production driven and fast paced.
- Standard work process listing all items that should be in a policy and making sure the policy is complete.
- Critical thinking, attention to detail, and detective type research work is required.
- Must be able to stay focused and be resourceful.
- Engage with customers to identify and address adverse situations.
- Perform premium breakdowns, electronically and/or manually calculate rates based on selected coverages.
- Prepare/type a variety of reports, endorsements, filings, form letters and cancellation letters.
- Guide customers through navigating existing resources such as Rate Manuals, Underwriting Guidelines, Auto Answers, etc.
- Provide Remarkable customer service.

**Training Details**: Training is extensive. Mandatory paid training will take place 8:00 a.m. - 4:30 p.m. Monday-Friday. The length of training varies between 6-15 months in total duraction. Limited time off will be granted during the training.

**Incumbency**: Due to the extensive training, new team members are eligible for promotional opportunities after 12 months of service and 24 months for lateral opportunities.

**Work Environment**: This is a hybrid role, meaning you will work from home most of the time with some time collaboratively in the office. For a successful work environment, you will be asked to have a reliable source of internet when working from home.

Qualifications:
Our Underwriting Service Assistants demonstrate the following skills in their day to day work:

- Knows where to find answers and serves as a technical and procedural resource
- Demonstrated attention to detail and ability to produce quality work
- Communicates clearly, professionally, and empathetically both verbally and in writing through remarkable customer service skills
- Thrives on accountability to your team, your work and your schedule
- Decision making and technical expertise

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