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Tech Lead

3 months ago

Norfolk, United States SAIC Full time

Job ID: 2405572

**Location**:NORFOLK, VA, US

**Date Posted**:2024-04-17

**Category**:Information Technology

**Subcategory**:Computer Operator

**Schedule**:Full-time

**Shift**:Rotating

**Travel**:No

**Minimum Clearance Required**:Secret

**Clearance Level Must Be Able to Obtain**:None

**Potential for Remote Work**:No

**Description**

SAIC is seeking a Tech Lead in Norfolk, VA

**Responsibilities**:

- Adhering to all company and department policies and procedures.
- Providing guidance and possibly coaching to other technicians and may have limited leadership responsibilities within the team.
- Contributing to knowledgebase growth and improvement, representing service desk in interactions with other support teams, and may participate in special projects as required.

**Qualifications**

**Requirements**:

- Minimum 3 Months on the service desk
- SIPRnet qualified
- NNPI qualified
- Mobility/IOS qualified
- VIP qualified
- Meets all compliancy requirements
- Operating on location (**_This is not a remote opportunity_**)
- Stellar attendance
- **Security+ Certified and current**
- No recent write-ups or disciplinary issues
- Must be actively engaged in chats providing guidance to analysts
- Demonstrated commitment and ability to provide excellent customer service
- Ability to provide leadership to teammates in a fast-paced SLA driven environment
- Interpersonal skills and excellent written and oral communications, including the ability to collaborate effectively and coach others
- Deep understanding of IT concepts/practices and experience with common service desk software
- Proven ability to think and troubleshoot logically and act decisively in critical situations
- Extensive experience supporting Microsoft Office, Windows 10, and others as necessary
- Experienced with account administration practices and Identity Management tools, understands common related security practices

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.