Athletic Club Staff

3 weeks ago

Elkhart, United States Beacon Health System Full time

**8% Shift Differential
- Premium Pay**
- Reports to the Director, under direct supervision of the Member Experience Coordinator. Is responsible for performing functions of greeting members & guests, reception desk duties, minor maintenance, cleaning and securing the facility.

**MISSION, VALUES and SERVICE GOALS**
- **MISSION**: We deliver outstanding care, inspire health, and connect with heart.
- **VALUES**:Trust. Respect. Integrity. Compassion.
- **SERVICE GOALS**: Personally connect. Keep everyone informed. Be on their team.

**Performs receptionist duties, minor maintenance, cleaning and securing the BHF by**:

- Greeting members & guests, receiving membership cards, monitoring clients access and logging information into computer system, as appropriate.
- Answering client questions and inquiries regarding BHF operations, including demonstrating or answering questions on the club policy and procedure.
- Following emergency procedures as outlined in operations manual.
- Scheduling and processing massage appointments and other special events, utilizing club computer system.
- Receiving complaints, comments, and/or suggestions from clients and promptly taking appropriate actions; utilizing BHFs Member Experience Vision.
- Maintaining adequate supplies of items such as: cups, towels, toiletries, forms, brochures, schedules, snack items, pro-shop items, computer supplies, etc.
- Performing regularly scheduled light cleaning maintenance duties, i.e., vacuuming, dusting, collecting towels, glass cleaning, wiping sinks and countertops, refilling amenities (e.g. soaps, shampoos, deodorants, etc.) and general cleanup.
- Folding and maintaining towel supplies in locker rooms and preparing soiled towel carts for pick-up and delivery by hospital distribution and laundry service company.
- Processing and completing sales and balancing the cash drawer on a shift basis.
- Monitoring inventory of snack bar and pro-shop items on a shift basis.

**Lives out the BHF Member Experience Vision World Class Hospitality in every interaction by**:

- Communicate effectively with all members & guests with patience and ability to provide assistance when needed following our guidelines.
- Assisting with conducting facility tours and explaining the clubs pricing and enrollment process.
- Understand and explain the programs and services being offered throughout the facility; along with complete registrations for these programs and services.
- Assisting in areas of babysitting, after hours or membership if/when needed.

**Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by**:

- Assisting with the production of BHF newsletters, mailings, member surveys, etc.
- Completing other job related duties and projects as assigned.

**ORGANIZATIONAL RESPONSIBILITIES**
- **Associate complies with the following organizational requirements**:

- Attends and participates in department meetings and is accountable for all information shared.
- Completes mandatory education, annual competencies and department specific education within established timeframes.
- Completes annual employee health requirements within established timeframes.
- Maintains license/certification, registration in good standing throughout fiscal year.
- Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
- Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
- Adheres to regulatory agency requirements, survey process and compliance.
- Complies with established organization and department policies.
- Available to work overtime in addition to working additional or other shifts and schedules when required.
- **Commitment to Beacon's six-point Operating System, referred to as The Beacon Way**:

- Leverage innovation everywhere.
- Cultivate human talent.
- Embrace performance improvement.
- Build greatness through accountability.
- Use information to improve and advance.
- Communicate clearly and continuously.

**Education and Experience**
- The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent **is preferred. **Must be a minimum of 17 years of age. Six months to one year experience as a receptionist, front desk attendant or in a customer service role is preferred.

**Knowledge & Skills**
- Demonstrates the interpersonal skills and communication skills (both verbal and written) necessary to interact effectively with a diverse group of internal callers, members, guests, visitors, etc. in a professional, courteous, friendly and sincere manner.
- Requires certification in CPR or arrangements to be certified within three months of employment.
- Requires the phone skills according to Beacons telephone usage standards.
- Requires the ability to operate an electronic computer

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