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Part-time Teller

3 months ago

Oregon, United States Stillman Bank Full time

**ABOUT US**:
Stillman Bank is a local, community bank founded in 1882. Started in Stillman Valley, IL, we have grown to 6 locations throughout Ogle and Winnebago counties. Our organization is owned by shareholders and shareholder families, some of which span back 3 generations.

**_
What We Do:_**
We provide comprehensive financial solutions that support the well-being of our customers and strengthen the communities we serve.

**_
How We Do It:_**
- Remain committed
- Take Ownership
- Build Relationships
- Cultivate Growth
- Be Intentional

**_
Why We Do It:_**
We will grow our legacy as a strong, stable, independent community bank where customers want to bank, individuals want to work, and shareholders want to invest.

**ABOUT THE ROLE**:
As a teller, you are on the front lines, interacting with customers throughout the day. A positive, outgoing personality is a must. This position performs a variety of deposit transactions and other banking customer services, while ensuring accuracy, courtesy, professionalism, and customer satisfaction. This role looks for opportunities to explain and suggest other products and services to customers.

**_
You Will:_**
- Greet customers in a prompt, professional and friendly manner and support a positive, welcoming and customer-focused environment.
- Assist customers in preparing necessary documents to complete transactions.
- Examine and verify negotiable instruments (such as checks) for customer identity, amount, and endorsements.
- Accept and process deposits and withdrawals to customer accounts using software and scanners, and issue appropriate receipts to customers.
- Count cash and coin manually as needed to complete transactions. Currency and coin count may also be verified using electronic counting devices.
- Cash checks within authorized limits and disburse currency upon verification of signatures and fund availability.
- Receive customer loan and credit payments, property tax payments and safe deposit box rental payments, issuing appropriate receipts.
- Prepare cashier checks and money orders, sells gift cards and license plate stickers, and perform other deposit activities as authorized and assigned.
- Balance cash drawer at designated times daily. Assist with determining causes for and correcting unbalanced drawer offages.
- Assist with daily balancing of ATM as assigned.
- Actively suggest products and services to customers by identifying potential needs and explaining solutions available from the bank.
- Accept check orders, address changes and other customer requests and forwards information to the appropriate department for processing
- Document and report any customer problems or complaints for the daily quality control report.
- Respect and maintain customer privacy and confidentiality at all times.

This is an on-site position working roughly 20-29 hours per week, depending on coverage needs. Ability to work a Saturday morning rotation is required.

Work is done in a typical office environment, so employees are required to operate numerous types of office equipment. The position requires occasional standing, walking, lifting, carrying, bending, kneeling, stretching, and stooping are required. Some lifting up to 50 pounds required for coin bags. Hand and finger dexterity needed due to significant use of hands for cash and coin handling tasks. The ability to frequently view and read computer screens or paper document

**ABOUT YOU**:

- Positive, friendly and welcoming personality with excellent verbal communication and interpersonal skills.
- Proficient with computers and standard equipment operation.
- Experienced with cash handling or customer service responsibilities.
- Able to recognize issues of significance and prioritize work.

**ABOUT COMPENSATION AND BENEFITS**:
We believe our employees are our greatest assets and deserve competitive pay and benefits. We regularly review our compensation and align our ranges with market data for our geography, industry, and institution size.
- 40 hours of paid flex (personal) time is available upfront.
- 6 hours of time off per year is paid for you to volunteer with a non-profit of your choice.
- You are paid 6 hours of pay on the 11 holidays that we are closed.
- Discretionary 401k match and profit-sharing contributions are made on your behalf once you have met the eligibility requirements.