Oracle Cc&b Functional Analyst

3 weeks ago

Jersey City, United States Zodiac Solutions Full time

**Title: Oracle CC&B Functional Analyst**

**Location: : New Jersey - Hybrid office work environment, with at least 2 days in the office and additional days as needed.**

**Fulltime Role**

PRIMARY DUTIES / RESPONSIBILITIES
- List essential job functions; describe in terms of actions (verbs) and desired outcomes in order of most important first._
- Foster a close relationship for collaboration with business users to facilitate requirements gathering, issue troubleshooting, and general business needs
- Create functional design documentation for changes, fixes, and enhancements based on business requirements, and work with the technical team where development is needed
- Execute Quality Assurance (QA) testing and deliver insight and recommendations into best practices
- Coordinate testing activities within the team and assist with user testing process aimed to result in user sign-off
- Operate as a team player, ensuring clear communication within support group and providing assistance when needed
- Follows change control process when implementing changes for the supported business function
- Builds familiarity and support the interfaces to and from other systems that impact the assigned modules
- Participate in all phases of project development life cycle
- Provide Level 2 support to Batch Operation Team as needed for the resolution of incidents and ensure proper completion of all critical business automated processes. May at times require the assistance of a more experienced Analyst or developer to resolve complex incidents.
- Provides regular status information, ad-hoc reports, and other documents aimed at keeping track of the support team’s progress.

**QUALIFICATIONS**:

- List the minimum requirements to be considered for this position._

**Education / Experience / Background**
- Bachelor's Degree in Business (Master’s degree in the same field preferred), Computer Information Systems, or a related field with 3 years of experience in a computer science, technology service, or management information systems environment at a minimum
- 4+ years of experience in Applications implementation or lifecycle development; demonstrated experience in planning, documenting, validating and testing technical solutions
**-2+ years of supporting nightly batch operation**

**Knowledge / Skills / Abilities**

**-Proficiency with Oracle CC&B Application (required - 2 years minimum)**
**-Proficiency with Customer & Field Service modules (preferred)**
**-Experience with Mobile Workforce Management integration (preferred)**
**-Experience with external customer facing website integration (preferred)**
- Experience in working within Agile and Waterfall methodologies, and a hybrid of the two
- Experience with QA testing, ideally leading the functional side of testing
- Knowledge of IS Change Control Process
- Experience working with offshore resources and coordinating with vendors
- Strong Communication Skills, both Oral and Writing that result in documented user requirements
- Experience in documenting process, work, user, integration flows

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Vision insurance

Schedule:

- 8 hour shift

Work Location: In person

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