Auto Body Shop Manager

4 weeks ago

Houston, United States Ambassador Collision Full time

**Our Story**

CARSTAR Ambassador Collision is an I-CAR Gold class certified collision center that offers a range of services, including bodywork, automotive painting, mechanical repair, frame repair, windshield repair, and installation, as well as wheel and tire repair. Our extensive auto insurance network ensures hassle-free and timely repairs for our customers.

**Our Mission**

As a CARSTAR franchise member and local body shop in Houston, Texas, our mission is to provide personalized service to every customer seeking auto body repair work. Our focus goes beyond cosmetic improvements; we strive to enhance the structural integrity and safety systems of each vehicle. We are committed to delivering vehicles that not only look better than their pre-accident condition but also ensure the integrity of the vehicle's structure and safety systems.

**Our Vision**

Our vision is to be a recognized leader in the auto body industry, expanding across the state of Texas. We're a company that fosters the development of our team, not just their hiring. If you're looking for a long-term position in an inviting and exciting environment, Ambassador Collision is the right fit for you.

**Work Location**

Ambassador Collision

Houston, Texas

Mon - Fri: 8:00 AM - 6:00 PM

Sat: 9 AM - 1 PM

Sun: Closed

**Qualifications**
- Must be authorized to work in the United States.
- Must be able to pass all pre-employment screenings including background and MVR checks
- Valid driver's license and clean driving record.
- High school diploma or equivalent. Post-secondary education in a related field is a plus.
- Proficiency in CCC software; familiarity with Mitchell is a plus.
- In-depth knowledge of collision repair processes, parts, and materials.
- Advance understanding and knowledge of the repair process/procedures.
- Exceptional customer service and communication skills.
- Can prioritize competing tasks and adapt easily to a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Be able to understand instructions written and verbal.
- Ability to provide personable, friendly customer service to internal and external customers.
- Ability to do consistent physical activity reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
- Knowing Spanish is not required, but it's a plus.

**Benefits**
- Comprehensive benefits package (coming soon: health, dental, vision, life insurance, and 401(k)).
- Paid time off
- Paid Skilled Training and Certifications I-CAR and ASE
- Industry Comparable Pay Paid weekly
- Tools and resources provided for efficient job performance and growth.
- Friendly and diverse work environment with like-minded individuals.
- Lots of opportunities for growth with flexible schedules.
- Routine team-building events.

*

**Responsibilities**:

- **Management**_
- Coordinate and manage the workflow within the body shop to ensure efficient utilization of resources.
- Monitor and adjust production schedules to meet deadlines and customer expectations.
- Implement and enforce quality control procedures to ensure that repairs meet industry standards and customer satisfaction.
- Conduct regular inspections of completed work to identify and address any issues or deficiencies.
- Supervise and lead a team of technicians and support staff.
- Manage and allocate resources effectively, including tools, equipment, and materials.
- Ensure that the body shop has the necessary supplies and equipment to perform repairs.
- Enforce safety protocols and ensure that the body shop complies with health and safety regulations.
- **Customer Service**_
- Communicate with customers regarding repair timelines, cost estimates, and any additional work required.
- Address customer concerns and inquiries with professionalism and courtesy.
- Develop and maintain relationships with suppliers and vendors to ensure a reliable and cost-effective supply chain for parts and materials.
- **Documentation & Reporting**_
- Proficient in Windows OS and Microsoft Word and Excel
- Familiar with Google Business Suite
- Maintain accurate records of repairs, including parts used, labor hours, and other relevant information.
- Generate reports on key performance indicators, such as turnaround times, productivity, and customer satisfaction.
- Conduct regular safety meetings and training sessions for staff.

Pay: $91,000.00 - $120,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Opportunities for advancement
- Paid time off
- Professional development assistance
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday
- Rotating weekends
- Weekends as needed

Supplemental pay types:

- Bonus opportunities

Work Location: In person

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