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Adult Service Coordinator

4 months ago

Nashua, United States Gateways Community Services Full time

**Position is hybrid/remote
- Thursday and Friday in office.**

To provide exemplary customer service to individuals served through facilitating person-centered service planning to reflect needed services and supports. Provide coordination of services, resource referral, advocacy, and quality assurance. Proactively seek creative solutions to manage stability and respond to elevated needs in a timely manner.

**Essential Job Functions**

**Service Coordination**

Person-Centered Planning (PCP), use an individualized approach to planning services and supports to help a person achieve their goals, get the life they want for themselves, and help them reach their vision of a good life. PCP places the person at the center of the planning process as the expert of their life, interests, and talents. Empower individuals to have a voice in the planning process and actively shape their futures.
- Facilitate the annual service planning process and team meetings, as well as participation and potential facilitation of multi-disciplinary teams
- Aid to access support services dependent on need (i.e. residential/vocational, medical, dental, psychological services, adaptive equipment, etc.)
- Information and referral to access generic and specialized community resources
- Facilitate communication and maintain effective professional relationships with the team
- Maintain a working knowledge of and adhere to all applicable state and federal program regulations
- Identify and access needed funding for services through service agreement planning, identifying, facilitating the process to advocate for needed services
- Exercise discretion and judgment to development and monitor services to ensure clinically and fiscally responsible programs and treatment
- Negotiate service contracts with responding vendors and acquire services that are quality and value based. Insure that the services negotiated are being provided in a clinically and fiscally responsible manner

**Advocacy**
- Advocate on behalf of the individual
- Report any human right violations or service concerns as a mandatory reporter
- Promote and protect individuals’ rights

**Quality Assurance**
- Assure that services and supports agreed upon during the annual planning meeting are being provided in a satisfactory and timely manner
- Exercise discretion and independent judgment regarding development and monitoring of all services
- Must possess skill in negotiating services for the client that would be the most appropriate and least restrictive while continually evaluating the quality of services delivered
- Ensure individuals/guardians satisfaction with services through monthly contacts and quarterly or annual satisfaction surveys
- Develop proactive crisis planning and monitor events for positive responses being mindful of cost and efficiency throughout the process
- File review-self regulate client files per state regulations and compliance measures

**OTHER RESPONSIBILITIES**
- Monitor services for safety, quality, and satisfaction
- Utilize funded community based organizations and resources to reduce costs and bolster client supports. Utilize community resources as needed to provide a continuum of care
- Work collaboratively with other staff/departments and programs - be responsive and respectful of agency staff across departments
- Never hold up the work of others; communication is key
- Attend agency and departmental staff meetings
- Participate in internal and community committees/groups as assigned
- Contribute to the development of healthy team relationships and departmental atmosphere
- Emergency on-call rotation
- Responsible for promoting health & safety within organization as defined by Safety Committee/Company policy
- Promote & work towards meeting agency goals and objectives as defined in the strategic plan
- Compliance with all Gateways Community Services policies and procedures
- Complete all necessary required trainings and continue to attend training

**Job Type**: Part-time

Pay: $20.00 - $21.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift
- Day shift

License/Certification:

- Driver's License (preferred)

Ability to Commute:

- Nashua, NH 03064 (required)

Ability to Relocate:

- Nashua, NH 03064: Relocate before starting work (required)

Work Location: Hybrid remote in Nashua, NH 03064