License & Permit Spclst Iii

3 weeks ago


Austin, United States TEXAS MEDICAL BOARD Full time

**License & Permit Spclst III** **(**00041879**)**

**Organization**: TEXAS MEDICAL BOARD

**Primary Location**: Texas-Austin

**Work Locations**: George H.W. Bush 1801 Congress Ave Suite 9.200 Austin 78701

**Job**: Office and Administrative Support

**Employee Status**: Regular

**Schedule**: Full-time

**Standard Hours Per Week**: 40.00

**Travel**: Yes, 100 % of the Time

**State Job Code**: 0172

**Salary Admin Plan**: B

**Grade**: 16

**Salary (Pay Basis)**: 3,529.44 - 3,529.44 (Monthly)

**Number of Openings**: 1

**Overtime Status**: Non-exempt

**Job Posting**: May 3, 2024, 9:38:45 AM

**Closing Date**: May 16, 2024, 11:59:00 PM

**Description**

**TEXAS** **MEDICAL** **BOARD**

**State Job Vacancy Notice**

**REGISTRATIONS** **DEPARTMENT**

**Internal/External**

**NOT ELIGIBLE TO WORK FROM HOME**

**Job** **Posting**:24-503-56** **Opening** **Date**:May 3rd, 2024** **No.** **of** **Openings**:1**

**Monthly Salary**:$3,529.44** **Closing Date**:May 16**th**, 2024** **Type** **of** **Employment**:Full-Time**

**Job Title**:Call Center Analyst I

**Classification**:License and Permit Specialist III

**Class Number**:0172

**Salary** **Group**:B16

**FLSA** **Status**:Non-Exempt

**Remote eligibility**:No,** **must** **report** **to** **the** **office** **Monday** **through** **Friday***

**Location**:Austin**

**Agency**:Texas** **Medical** **Board**

**Additional** **Military** **Crosswalk information** **can be accessed at**:Military Crosswalk for Occupational Category - Administrative Support (texas.gov)

**Agency** **Information**
- We have over 200 employees across the state of Texas. We are a collaborative and team environment work culture that values an environment of trust and accountability as we work towards our Board’s mission to protect and enhance the public’s health, safety, and welfare by establishing and maintaining standards of excellence used in regulating the practice of medicine and ensuring quality health care for the citizens of Texas through licensure, discipline, and education.
- We value employee work-life balance and provide our team incentives that include telework, flexed and compressed work schedules, wellness leave incentive, health and retirement programs, 401K, vacation and sick leave paid, and other various other benefits.

**General** **Description**
- Performs complex (journey-level) work in the Registrations Department of the Texas Medical Board (TMB) designed to support the agency's licensing, registration, and enforcement operations. Work involves responding to telephone inquiries concerning agency programs and procedures. Supports all boards and committees under the purview of the agency. Work is performed as a member of a team in a call center environment. Works under general supervision from the Call Center Supervisor with moderate latitude for the use of initiative and independent judgment. Work schedule must conform within the normal agency work hours of 8:00 a.m. to 5:00 p.m. Monday through Friday. Answer routine questions from internal and external customers in a timely manner. Uses discretion and maintains strict confidentiality for sensitive information.

**Duties** **and** **Responsibilities**

95% Responds to telephone inquiries from licensure applicants, licensees, and members of the public in a team-based, call center environment, regarding:

- Licensure and registration processes for all license and permit types.
- Statute, board rules, and procedures.
- Information on filing a complaint.
- Information about TMB-regulated health-care professionals.

5% Performs other duties as assigned to maintain efficient and effective department operations.

**Experience** **and** **Education**
- Graduation from standard senior high school or equivalent is required.
- Experience in office practices and administrative support work is required.
- Experience in customer service is required.
- Experience providing administrative support in a licensing and regulatory agency is preferred.
- Experience in a call center environment is preferred.
- Graduation from an accredited four-year college or university is preferred.
- Education and experience may be substituted for one another.
- Must be proficient in MicroSoft software (Word, Excel, E-Mail), SharePoint, and Teams.

**Knowledge,** **Skills,** **and** **Abilities**
- Knowledge of laws and regulations relevant to the agency.
- Knowledge of office practices and administrative procedures.
- Skill in oral and written communication (including telephone etiquette and business writing).
- Skill in establishing and maintaining cooperative working relationships.
- Ability to work in harmony with others and deal with stressful situations in a diplomatic and tactful manner.
- Ability to communicate and interact effectively with members of the public.
- Ability to respond to public inquiries in a timely manner.
- Ability to work in high-volume, fast-paced call center environment.
- Ability to prioritize work and meet dea


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