Switchboard Operator, Destination Kohler

2 days ago

Kohler, United States Kohler Full time

Work Mode: Onsite_

**Location**: Kohler, WI

**Opportunity**

Manage the basic call flow of incoming internal and external guest calls for Destination Kohler. Provide administrative support for various resort departments as needed in a resourceful manner.

**Specific Responsibilities**
- Guest Services_
- Answer all incoming calls to Destination Kohler and transfer to appropriate recipients promptly and efficiently while meeting Forbes Travel Guide Five Star expectations.
- Receive wake up call requests from resort guests and record for execution of Front Desks.
- Maintain a working knowledge of general resort information.
- Promptly assist guests with various questions via webchat from the Destination Kohler resort website through NAVIS.
- Post the resort’s daily Today letter on Destination Kohler website for guest links.
- Prepare and mail information packets for various guest requests.
- Mail confirmation hard copies as requested by guests through Central Reservations.
- Print report and prepare greeting cards for guest amenity program.
- Miscellaneous Responsibilities_
- Log and distribute comment cards for DK accordingly.
- Operate office equipment such as fax machine, copier and or phone systems.
- Monitor inventory of office supplies and communicate replenishments accordingly to ordering Switchboard Operator II.
- Update and file daily departmental information consistently, both hard copy and electronic formats.
- Complete any delegated tasks given by Coordinators or Managers in Reservations and Revenue department.
- Review SMS guest tiles, identify duplicates and notify Reservation Coordinators.
Participate in monthly incentive program through position performance expectations.

This is a full-time opportunity. Shifts will primarily be 6am-2:30pm but must have availability to work an occasional mid-shift as well. Weekends are required.

**Skills/Requirements**
- High school diploma
- Two years work experience, preferably in a call center or an administrative role
- Proficient oral and written communication
- Excellent interpersonal skills
- Strong computer skills

**_ Applicants must be authorized to work in the US without requiring sponsorship now or in the future._**

**Why Choose Kohler?**

We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

**About Us

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