Front Desk Receptionist

We are looking for an enthusiastic and reliable receptionist who is professional with a positive “can do” attitude where no task is too big or too small. Experience in a spa or salon industry is a plus This individual would be required to quickly learn and understand salon services and pricing in order to swiftly book appointments. The receptionist's role is vital with respect to client services, bookings, and retail sales. This individual must also be detail-oriented and highly trainable with excellent communication skills.
- Full and Part time hours available_

**Responsibilities**:

- Acknowledge and greet all guests and offer friendly, prompt and exceptional service
- Understands the salon software system and how to utilize its functions
- Answers salon phone calls, returns messages and booking inquiries throughout the day
- Manages the salon computer appointment systems, guest records, sales and salon traffic flow
- Informs and provides guests with professional recommendations on services and retail products
- Responsible for accurately handling all sales, gift cards, refunds and exchanges
- Diffuse and resolve guest issues; address and successfully investigate as well as offer solutions
- Adhere to company customer service policies
- Attends and participates in all general and team meetings
- Maintains a polished, professional image and adheres to dress code and grooming standards
- Report to Salon Owners

**Experience**:

- High School Diploma
- Salon industry experience is a plus
- Demonstrates strong proficiency in sales, products, and service
- Developed communication skills
- References available upon request

**Perks & Benefits**:

- Discounts on retail products
- Discounts on services

**Job Types**: Full-time, Part-time

Schedule:

- 8 hour shift
- Weekends as needed

Work Location: In person