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Oiec - Injured Employee Advocate (Ombudsman Iv)

1 month ago

Houston, United States OFFICE OF INJURED EMPLOYEE COUNSEL Full time

**OIEC - Injured Employee Advocate (Ombudsman IV) - Houston East** **(**00041929**)**

**Organization**: OFFICE OF INJURED EMPLOYEE COUNSEL

**Primary Location**: Texas-Houston

**Work Locations**: Houston East Field Office (448-HOEFO) 5425 Polk St #130 Houston 77023

**Job**: Legal

**Employee Status**: Regular

**Schedule**: Full-time

**Standard Hours Per Week**: 40.00

**Travel**: Yes, 25 % of the Time

**State Job Code**: 3665

**Salary Admin Plan**: B

**Grade**: 23

**Salary (Pay Basis)**: 5,000.00 - 5,000.00 (Monthly)

**Number of Openings**: 1

**Overtime Status**: Exempt

**Job Posting**: Apr 29, 2024, 10:09:45 AM

**Closing Date**: Ongoing

**Description**

**Status**: Internal/External-OIEC employees and the general public

**Job Posting #**: 00041929

**Location**: Houston East

**Travel required**: 25%

**FLSA Status**: Ombudsman IV - Exempt

**You’ll love the Benefits of Working at OIEC**:

- Hybrid work schedule, if applicable
- 96 hours of accrued vacation a year
- 96 hours of accrued sick leave a year
- 20+ holidays every year
- Career advancement opportunities
- Free parking
- Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%)
- OIEC is the state agency that helps injured employees with their Texas workers’ compensation claims. The agency assists, educates, and advocates on their behalf. OIEC provides services in 20 offices across the state. Agency services include advocacy, customer service, and dispute assistance through OIEC’s Ombudsman Program.

**Injured Employee Advocate (Ombudsman IV) - Houston East**
- The Injured Employee Advocate (ombudsman) is an advocate who assists and educates the injured employees of Texas. Being an ombudsman involves: assisting the injured employee one-on-one throughout the dispute resolution process; answering questions from the injured employee; reviewing claims for medical and income benefits; studying the case background on each claim; gathering and evaluating information (including medical records and letters from doctors); reporting and referring complaints; and tracking and providing information and claim status. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment.

**This position**:

- assists and prepares the injured employee in mediations and/or formal hearings (proceedings) and provides routine updates to OIEC clients about the status of their claim
- educates the injured employee about the workers’ compensation dispute process and workers’ compensation law/rules
- assists with referrals to social services with other state agencies
- provides assistance in filing claims
- assists with obtaining supporting claim documentation from doctors
- contacts insurance carriers and medical providers to identify and resolve disputes
- documents customer contact in a computer system
- answers general customer service questions
- performs other duties as assigned

**Additional job details**:
**Qualifications**

**This position requires**:

- graduation from an accredited four-year college or university
- three years full-time experience in claims management, insurance, casework, healthcare, social work, or workers’ compensation

If you hold a current law license, you must surrender it upon hire.

**Note**:

- Education and experience relevant to position requirements may be substituted for one another on a year-for-year basis.

**Preferences for this position include**:

- experience with medical terminology, rehabilitation, and disabilities/impairments
- public speaking, ie. training, outreach, community speaking, etc.
- bilingual English and Spanish language skills (oral and written)

**This position requires demonstrated knowledge of**:

- Microsoft Word and Outlook

**This position requires demonstrated skill in**:

- conflict resolution
- assisting the public
- handling and solving problems
- interpreting and explaining laws and regulations
- data entry and retrieval
- use of correct grammar, punctuation, and spelling

**This position requires the demonstrated ability to**:

- travel
- multitask between different cases and meet deadlines
- establish and maintain effective working relationships with a variety of individuals and groups
- communicate effectively both verbally and in writing with all levels of employees and the public

**How to apply**
- Before you apply, please click, or copy and paste the following link into your browser for more information about working for the Office of Injured Employee Counsel (OIEC): OIEC LINK

**Submitted through Work in Texas**
- Work in Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, please go to CAPPS Career Center to register or log in and access your profile. Click on the following link: CAPPS TALEO Career Section

**Please note**:Unless specifically and expressly stated otherwise, re

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