IT Program Manager

3 weeks ago

Herndon, United States BAE Systems Full time

BAE Systems, a top-ten prime contractor to the U.S. Department of Defense, enables the U.S. government to transform data into intelligence and provides engineering, integration and sustainment support for critical military platforms and systems. Intelligence & Security provides services and products to the Department of Defense, the government, federal law enforcement officials, and troops deployed around the world.

At BAE Systems, we promote a strong, collaborative culture and provide our employees with the tools, skills and training they need to succeed. We are all about trust, camaraderie and a shared ambition to lead the world in defense technologies and national security services. We offer flexible work environment to support the balance in your life and keep you performing at your best. Be a part of a company that is part of the community; driven to improve our future and protect our freedom.

ABC

**Required Education, Experience, & Skills
**Responsibilities**:

- Manage the IT Enterprise Field Ops team
- Work with the Site Reliability Engineer (SRE) and the Field Ops team to identify opportunities to automate and refine processes/activities and lead the team to develop automated capabilities.
- Support the IT Enterprise Ops PM
- Write change requests, manage team workloads, manage Jira board
- Use existing ServiceNow queues to develop and deliver metrics that enable the operations team to adopt a continuous improvement mindset
- Develop, track, and manage team pilot deployment schedules
- Act as central communication liaison between field partners and the field team
- Ensure compliance with established change management policies and processes in the team’s execution of system engineering duties
- Lead the proper closure of IT incidents with service teams to ensure true root cause and future mitigation plans are reached.

Required Skills and Abilities:

- Minimum of five years experience leading teams (minimum team size of four administrators/engineers).
- Ability to identify gaps in operational communications and communicate appropriate questions to service teams; must have an investigative mindset
- Experience creating, analyzing and briefing out Jira board’s reports and dashboards to provide team work tracking metrics
- Excellent communications skills
- Ability to translate communications and updates between engineering cadre customer leadership
- Experience working and communicating across cross-functional IT enterprise teams

Core Hours: 9:00AM - 3:00PM
Location: Herndon, VA

**Preferred Education, Experience, & Skills**
- Experience leading operations support
- ServiceNow
- Jira
- PowerShell
- Experience leading operations optimization through automation

Desired Certifications:

- ITIL v.4 Cert (desired) ServiceNow Certification (from IT Product Line)

**Pay Information**
Full-Time Salary Range: $140690 - $239140

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

**About BAE Systems Intelligence & Security**
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.

Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and ma

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