Inventory & Customer Service Associate

1 week ago


Racine, United States Goodwill Industries of Southeastern Wisconsin & Metropolitan Chicago Full time

The Inventory Associate maintains inventory by stowing listed products in designated areas along with maintaining effective communication between customers and internal staff, problem solving and coordinating information relative to customer inquiries as needed

**RESPONSIBILITY LEVEL**:
Demonstrates the ability to work independently and within a team environment. Maintains inventory by stowing listed product in designated areas. Picks ordered product to fulfill purchases. Performs various tasks to prepare items to be sold online and shipped to customers across the country. Maintains effective communication between customers and internal staff, problem solving and coordinating information relative to customer inquiries as needed. Utilizes innovation and expertise to assist with specialist projects, including training and mentoring of new associates.

**PRINCIPAL DUTIES**:

- Organize and maintain inventory by stocking and stowing product that has been listed and is waiting to be purchased.
- Ability to gather detailed information of a listed item as a result of a customer inquiry. This would involve being onsite for: physical review of inventory, additional pictures of product or testing of the product, etc.
- Maintain production environment standards with a positive and team focused process, assuring optimal efficiencies.
- Meet or exceed daily productivity goals through the efficient handling of product; processing items quickly and accurately and rotate between stations on a regular basis.
- Assist with training and mentoring of associates.
- Maintain an organized and clean work area, follow safety procedures, using PPE as needed and uses body mechanics when performing each task.
- Maintain confidentiality of sales information.
- Problem Solving: Light supervision; works independently. Periodic review of work by manager or senior coworker. Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues.
- Technical Skill: Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.
- Community Engagement: Champions Goodwill’s community engagement initiatives and serves as an ambassador for Goodwill in the wider community.
- Responsible for completing other duties/responsibilities as assigned.

**REQUIREMENTS**:

- Basic reading, writing and math skills.
- Forklift certification, if required at site.
- Must be able to function independently in a work setting.
- Work varied schedule and flexible hours.

**CORE COMPETENCIES**:

- Basic reading, writing and math skills.
- Forklift certification, if required at site.
- Must be able to function independently in a work setting.

**PHYSICAL/SENSORY DEMANDS**:

- Able to stand and/or sit for extended periods of time.
- Able to bend and reach to work with merchandise.
- Able to lift, push or pull a maximum of 75 pounds.
- Manual dexterity to operate material handling equipment.
- Able to grasp material for inspection and sorting activities.
- Able to visually observe merchandise, markings and up-close use of jeweler loops.
- Able to work independently

Pay: $16.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance

Schedule:

- 10 hour shift
- Day shift

Application Question(s):

- Are you at least 18 years old?
- What is your desired hourly pay rate?

Work Location: In person



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