Housing Stability Case Manager

1 week ago

Oceanside, United States Interfaith Community Services Full time

Description:
**OVERVIEW**:
Founded in 1979 in direct response to rising rates of hunger and homelessness in North San Diego County, Interfaith Community Services works to break the cycle of poverty and homelessness by Helping People Help Themselves. Interfaith is the most comprehensive nonprofit social services agency in North County, providing both immediate safety net services and long-term, life-changing programs designed to meet the holistic needs of people in crisis. Together, in partnership with 250+ diverse faith communities, more than 650 recurrent volunteers, and a growing staff of over 200, Interfaith provides a safe haven and pathway towards self-sufficiency for more than 17,000 community members annually.

**WHAT YOU WILL DO**:
The Housing Stabilization Specialist will utilize their experience in social services and knowledge of housing practices and real estate functions to perform a variety of technical paraprofessional duties in support of Interfaith’s supportive services programs. The Housing Stabilization Specialist provides direct assistance to individuals and families to ensure that their basic housing and/or sheltering needs are met, in addition to aiding with other basic needs.
- Responsible for creating a positive and empathetic environment while providing case management services including individualized case plans that promote client progression towards securing housing, obtaining benefits, increasing income, and other needs to be self-sufficient and ultimately secure and maintain housing
- Maintains accurate and timely case records documenting all services provided
- Monitors participants’ progress in developing skills needed to assure positive outcomes
- Assess and address housing barriers and assist in identifying appropriate housing to meet their needs
- Assisting client to acquire and submit necessary identification documentation, proof of homelessness, benefits statements, proof of identity, etc.
- Meets with clients at least weekly to review, evaluate and support individualized housing, financial, and self-sufficiency action plans.
- Work closely with program service staff to understand individual client needs and preferences related to housing
- Regularly communicate with the staff about housing alternatives and changes in availability
- Performs a variety of duties necessary for providing rental assistance to low-income households including conducting income eligibility interviews with applicants to obtain information to determine eligibility for voucher qualification, verifying income, family composition, and related information obtained in interviews through third party verification or other means; performing and verifying computations
- Schedules and conducts Housing Quality Standards inspections as well as work write-up and follow-up inspections including monitoring compliance reviews
- Assists with engaging, managing and retaining landlord and property management company relationships to maintain a robust inventory of permanent housing options for program participants
- Cultivating and maintaining robust lists of available housing options
- Monitoring and evaluating the housing process to ensure successful collaboration between landlords and the team
- Provide customer services response for landlord concerns
- Provide mediation support to help resolve landlord and tenant disputes
- Assist in monthly tenant rent payment/invoicing
- Preparing case related reports and maintain documentation standards as set forth by the program and Interfaith policies
- Maintains monthly reporting and data entry as required by the contract, including achievement of productivity goals.
- May also perform duties similar to those listed under the Housing Choice Voucher Program as they relate to HOME and CDBG programs such as Tenant Based Rental Assistance (TBRA)
- Travel within the North County area required. Vehicle, driver’s license, clean driving record, and insurance are required.
- Other duties as assigned

**Requirements**:
**EXPERIENCE / EDUCATION**
- Bachelor’s Degree in Social Work or related field; or equivalent combination of education and experience required
- 2 years of experience in housing assistance programs, social services programs for low income households, tenant/landlord relations, or a related field preferred
- Experience with the Housing Choice Voucher programs, specifically as it relates to the HOME and CDBG programs, such as Tenant Based Rental Assistance (TBRA) preferred
- Bilingual (English / Spanish) preferred

**SKILLSETS / ADDITIONAL REQUIREMENTS**
- Knowledge of Operations, Policy & Procedures, services and activities of housing programs and on-going monitoring of Affordable Housing programs preferred
- Knowledge or experience in Housing Quality Standards Inspections/techniques preferred
- Ability to establish and maintain professional boundaries with clients
- Ability to identify problems, and research and recommend solutions
- Ability to anticipate and

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