Pediatric Medical Receptionist

2 weeks ago

Fredericksburg, United States Fall Hill Pediatrics Full time

**Experienced Medical Receptionist REQUIRED, in Pediatrics**

**Medical Receptionist** - assists patients/parents/guardians of a medical office. Maintain the organization of the medical office and ensure the medical environment is welcoming, calm, and quiet for patients and their families. Provide compassionate service to patients while calmly managing patient communication, filing, and answering. Must be able/willing to work under pressure and in a fast-paced environment.

Duties & Responsibilities include but are not limited to:

- Answer multi-line phones and either direct the caller to the appropriate party or handle the caller’s needs yourself.
- Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data.
- Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents.
- Process payments from patients for co-pays and uninsured visits.
- Schedule appointments for new and recurring patients based on Physician availability and insurance coverage policies.
- Maintain hard copy patient records.
- Call patients to remind them of upcoming appointments and to help them schedule other necessary visits.
- Provide patients with support and guidance as needed.

Skills & Competencies include but are not limited to:

- Professionalism - you’re the first person a patient/parent/guardian sees upon arriving. You’re the first impression of the practice. You should embody the company’s ideals, both in your behavior and in your appearance.
- Communication skills - your primary job is to greet people. Find out what they need, and help them get answers. Most of this communication will be verbal, either in person or by telephone.
- Interpersonal skills - you’ll work closely with various people. If someone is having a bad day, you could bear the brunt of it and responding appropriately can be critical.
- Nerves of steel - if an emergency develops in or in front of this office, you might be the first person who must respond and decide what to do.
- Organization - you’ll be the nexus of internal office communication. You not only must keep yourself organized, but you will occasionally need to keep others organized as well.
- Multitasking capability - a phone call will inevitably come in while you’re still on the line with someone else. You will have to greet the new caller, and then switch back. You may also have patients/parents/guardians waiting in person to speak with you. You have to keep the needs of each person separate in your mind, not neglect anyone, and not become overwhelmed or frustrated.

Benefit Conditions:

- Only full-time employees eligible

This Company Describes Its Culture as:

- Detail-oriented -- quality and precision-focused
- Outcome-oriented -- results-focused with strong performance culture
- Team-oriented -- cooperative and collaborative

Job Duties:

- Greeting visitors
- Scheduling
- Correspondence
- Sorting and sending mail
- Answering and routing phone calls

Work Remotely
- No

**Benefits**:

- Flexible schedule

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Medical Office: 2 years (required)
- Medical Receptionist: 2 years (required)

Work Location: In person

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