Front Desk Receptionist

HOUSING AUTHORITY OF CITY OF VINELAND

**RECEPTIONIST**
**Job Description**:
**DEFINITION**:
Under direction, receives all incoming telephone calls, greets the public and is the “first contact” representation of the Authority. Provides public with a scripted (non-interpretative) information on Authority programs, assisted housing waiting list information, persons to contact within the agency on related matters and provides the public with similar information, as directed in a prompt, cheerful and pleasant manner. Takes oral and written messages, is accurate and thorough and transmits messages in a timely manner to addressee.

**REPORTS TO**:Public Housing/RAD Occupancy Manager

**SUPERVISES**:N/A

**WORKS WITH**:1. All Administrative Staff
2. Maintenance Staff

**EXAMPLES OF WORK**:
Assist departmental staff in receiving bid packages. Receives and sorts incoming mail and is custodian of postage machine. Checks the balance of funds in the postage machine and notifies Accounts Payable when fund balance is below $300.

Processes the distribution of assigned mail by US Postal Service, UPS or Federal Express.

Collects rent payments from property rent collection boxes, scans payments and maintains accurate custody of payments all the way through to the Finance Department.

**REQUIREMENTS**:
1. Minimum of high school diploma.

2. Ability to read, write, speak, and understand English sufficiently to perform the duties of this position and to communicate effectively both orally and in writing, using correct spelling and punctuation. Bilingual (Spanish), preferred.

3. Ability to understand, remember, and carry out oral and written instructions, to learn quickly from oral and written explanations and from demonstrations, to take needed safety precautions in performing duties, and to take care of equipment, materials and supplies.

4. Ability to read and implement policy, regulations, and laws as they relate to rental housing management and assisted housing.

5. Ability to communicate with and work harmoniously and effectively with resident individuals of varied backgrounds.

6. Ability to prepare reports containing findings of fact, conclusions, and recommendations.

7. Willingness to attend periodic professional training seminars at the expense of the Authority.

8. Knowledge of HUD regulations and procedures governing eligibility for public housing.

9. Knowledge of problems involved in public housing management in the areas of tenant
- management relationships.

10. Knowledge of accepted methods of information gathering, editing, and composition.

11. Knowledge of modern office methods, practices, and equipment used in the keeping of various records and files.

12. Ability to perform clerical tasks and data-entry machine tasks including the operation of a personal computer, ability to operate a computer-driven printer, ability to operate desk-top calculator, ability to use telephone, photocopy machine and similar machines found in the office. All equipment must be used with accuracy and dependability with care for equipment and protection of data stored.

13. Knowledge and use of standard office computer programs - i.e., Microsoft Office or equal, and knowledge to utilize programs in performance of duties.

14. Possess and maintain a valid New Jersey driver’s license and be willing to drive throughout the City of Vineland and surrounding areas daily in the performance of assigned duties.

15. Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made, because it would cause the employer undue hardship, such people may not be eligible.

16. Knowledge of accepted methods and procedures to be used in establishing and maintaining a close working relationship with other housing and social service agencies for referrals.

**Note: This job description does not include a complete description of all job duties. Rather these are mere examples. Employees may not be limited to the specific examples listed above.**

Pay: $16.00 - $18.00 per hour

Expected hours: 35 per week

**Benefits**:

- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan

Schedule:

- Day shift
- Monday to Friday

Application Question(s):

- Are you able to pass an employment screening? (DEAL BREAKER)

**Education**:

- High school or equivalent (required)

**Experience**:

- Customer service: 2 years (required)

**Language**:

- Spanish (preferred)

License/Certification:

- NJ DRIVER'S LICENSE (required)

Work Location: In person