Director of Student Housing Operations

6 days ago

Pomona, United States Capstone on Campus Management LLC Full time

**Job Title**:Director of Student Housing Operations

**Reports to**: Regional Manager or Regional Vice President

**Location**: The Daumier at Western University of Health Sciences (Pomona, CA)

**Compensation**: $80,000.00 - $90,000.00 per year (onsite unfurnished apartment) and competitive benefits package

**FLSA Status**: Exempt

**Overview**

Capstone On-Campus Management (COCM) and the Provident Resources Group (PRG) have formed a unique partnership focused on providing an excellent living experience for graduate Students attending Western University of Health Sciences in Pomona, California. COCM believes that the right Director will be instrumental for the continued success of this partnership.

The primary responsibility of the Director of Student Housing Operations is to provide leadership and direction for the business affairs and facility management for The Daumier, a student housing community that serves approximately 305 graduate students. Our team members work to ensure a consistent, positive living environment located just on the edge of campus.

**Responsibilities**
- Day-to-day oversight of the COCM staff within the community.
- Oversee human resource functions such as benefits, worker’s compensation claims, payroll processing, hiring, training, and evaluating direct and indirect reporting staff. Staff include professional staff (1 assistant director, 1 office coordinator, 1 maintenance supervisor, and 2 maintenance/custodian staffs)
- On-site coordination, communication, and liaison with all stakeholders.
- Distribute regular status reports about the residential community including a weekly operations report and leasing status report.
- Support and execute leasing and marketing initiatives for the community.
- Provide fiscal oversight by creating, implementing, and managing the operating and capital budgets.
- This includes developing annual budget proposals, presenting budgets to the Owners for approval, ensuring all expenditures fall within budget expectations, planning for unexpected expenses, tracking and approving expenditures, accounts payable functions, submitting monthly budget variance explanations, and communicating with corporate accountant.
- Oversee delinquencies and collection process.
- Administer housing assignments and lease enforcement.
- Perform monthly reviews of financial statements.
- Oversee marketing efforts for the community.
- Perform delinquency reviews and manage collections/eviction follow up.
- Ensure execution of daily facilities maintenance, preventative maintenance plan, grounds, and housekeeping.
- Identify vendors and negotiate contracts for services provided.
- Manage annual “turn” of apartments between contracts including communication with vendors and walking apartments for final preparation prior to move in.
- Participates in 24-hour facilities maintenance emergency response rotation while documenting incidents.
- Other duties as assigned.

**Qualifications**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor’s degree in business or a related field of study.
- 3-5 years of full-time experience in student housing or property management.
- Experience supervising full-time employees.
- Possess strong interpersonal, communication (oral and written) skills, and computer competency.
- Experience in facilities management or asset management including management of operating and capital budgets.
- Experience managing housing contracts/assignments, accounts receivables/payables.

**Work Hours**

Monday-Friday 8:00 am - 5:00 pm and serving on an on-call duty rotation.

**Work Environment**

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level in the work environment is usually moderate.

**Physical Demands**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perf

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