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Director of Operations- New Hampshire
4 months ago
**About us**
Cafua Management Company is looking for an energetic, self-starter to join our team as a **Director of Operations**. If you are looking for a career with advancement opportunities, enjoy personal development, have a desire for operational excellence and a passion for results, Cafua Management is the place for you
We offer a competitive compensation package, comprehensive medical, dental and vision coverage, accrued PTO, and 401K.
We are seeking a Director to help oversee, direct and manage all aspects of our operation including the planning, implementation and evaluation of programs and projects. A senior-level professional with a minimum of five years' QSR experience is needed to work closely with other departments to maintain high standards.
Directors of Operations (DOs) are responsible for leading the operations of 35-40 Dunkin' Donuts and/or Dunkin' Donuts restaurants. Directors Develps their Multi-Unit Managers by providing strong, positive leadership, constructive feedback, and support.
**Working Conditions**:
This is a Field based position
Must live in the market where stores are located for which you will be responsible for.
Must have a valid driver’s license.
**Position Summary**:
Provides overall leadership and guidance to the operational activities of the assigned network with the objective of maximizing growth and profitability as well as day-to-day operations.
**Key Duties & Responsibilities**:
- Management Accountabilities:
**Organizational Planning**
- Advise the Vice President of Operations of strategic business development and key corporate planning opportunities that relate to and impact the operations of the company.
- Manage operations by directing and coordinating activities consistent with the established goals, objectives and policies.
- Implement programs to ensure attainment of business plan for growth and profit. Key driver in identifying growth opportunities in each marketplace. Create vision, strategy and tactics including sales building through partnerships in and around each restaurant trade area.
- Share market best practices and implement improved processes and management methods to generate higher sales while driving higher ROI and workflow optimization.
Position Requirements: Education and Work Experience Requirements:
- Related Bachelor’s degree, MBA or Master’s preferred
- 5-10 years of progressive operational and managerial experience
- Strong financial background and understanding of P&L’s and possess the ability to demonstrate analytical skills in interpreting results and turning analysis into successful action plans for the divisions of Operations
- Motivator & self starter
- Possess strong presentation skills
- Understand Real Estate and Development
- Experience with Human Resources, Marketing and Training
- The ability to drive profit
- Ability to gain, demonstrate and coach in-depth operational knowledge of Restaurant Operations
- Effectively demonstrate the ability to inspire store level teams toward personal improvement and operational development
- Must have demonstrated ability to effectively lead a 50+ QSR environment
**Competencies**:
- Guest Focused Dealing With Ambiguity
- Business Savvy Innovation
- Communication Personal Awareness & Learning
- Interpersonal Relationships and Influence Project & Process Management
- Leading Vision and Purpose
- Problem Solving, Innovation and Decision Making
- Developing Direct Reports and Others
- Strategic Thinking
- Building Effective Teams
- Passion for Results
- Conflict Management
**SKILLS/QUALIFICATIONS**
- Fluent in English
- Microsoft Office proficiency
- Facilitation and presentation skills
- Written and verbal communication skills
- ** Flexibility with working hours: Weekend days and some evenings required**:
- ** 3+ years of QSR or comparable experience is required**:
- Expertise in the areas of unit growth and profitability
- Expertise in using guest feedback to develop staff and drive guest satisfaction
- Ability to communicate and obtain goals by working with people
- Expertise in talent management, including but not limited to, staff selection, development, retention, and promotion
- Valid driver license
- Daily travel is required
- Cafua Management Company is an equal-opportunity employer and complies with all applicable federal, state, and local laws regarding nondiscrimination. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other basis prohibited by applicable law._
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