Program Assistant

3 weeks ago

Alameda, United States Superior Court of California, County of Alameda Full time

Salary Range

29.66 - 35.96

**Job Description**:
Are you looking to expand your clerical support skills to help individuals navigate the Court system? Do you have exceptional written and oral communication skills? If so, we may have the perfect opportunity for you

DISTINGUISHING FEATURES

This is the journey-level classification in the Program Assistant class series that provides administrative and specialized clerical support in family, juvenile or probate court proceedings. The position is assigned in the Family Division and reports to the Managing Family Court Counselor.

Highly Desirable: Spanish Speaking.

Example of Duties

Note: The following are duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in this classification does not necessarily perform all listed duties.

1. Conducts intake and screening interviews in person or over the phone with litigants seeking court services; completes intake forms; determines the need for interpreter services; notifies counselor/mediator of the need and makes arrangements for interpreter services; inputs information into database; verifies court dates and identifies cases requiring special attention.

2. Creates and purges case folders; maintains electronic and hard copy case filing systems; files court reports in database software; maintains and updates client databases; and submits reports for filing.

3. Coordinates and schedules meetings and appointments; notifies clients of appointment; schedules clients for parenting or orientation classes; and generates daily calendars and schedules of mediators.
- person based on the needs of the clients and available services through various Court programs, county agencies and community resources; provides information regarding case status and legal filing procedures; and assists in completion of court forms.

5. Prepares and mails business correspondence; sorts, screens and distributes interoffice and incoming mail; types and generates periodic reports and statistical summaries; receives and distributes electronic mail, including documents sent via fax.

6. Assists and responds to clients inquiries; relays messages to mediators/counselors from clients, staff or the public; handles emergency calls and refers to appropriate County agency or mediator; and processes walk-in appointments.

7. Processes procurement and billing invoices; initiates work orders for building or equipment maintenance and supplies; completes travel claims and processes reimbursement requests.

8. Conducts case research, including background check on parties involved in the case and case history; retrieves related case folders; prints and/or pulls pertinent information for review by counselor/mediator.

9. Operates a variety of modern office equipment, including copier, fax machine, calculator and personal computer.

10. Performs other related duties as assigned.

Minimum Qualifications

**Education**:
Possession of Associate of Arts degree from an accredited college or university in social or behavioral science, education, law or related field is desirable. Additional legal clerical, administrative or legal support experience in a court or legal environment that included heavy interaction with the public may substitute for the education on a year-for-year basis.

And

**Experience**:
The equivalent to two years of full-time legal clerical, administrative or legal support experience in a court or legal environment that includes interaction with the public.
- K_n_owledge_ _of _legal terminology; judicial administration and support services; legal office procedures, court policies and rules; practices related to family, juvenile and/or civil law matters; court and community resources for client referrals; modern office practice and procedures, including filing, operation of standard office equipment and personal computers; conflict resolution techniques; public information contact techniques; correct English usage, punctuation, vocabulary, spelling and grammar.
- Abi_l_i_t_y to _communicate emphatically, neutrally and clearly with individuals of diverse socio

This position includes a one-year probationary period. Employment is contingent upon successful completion of fingerprint check and the provision of appropriately identifying documents to certify eligibility to work in the United States.

Hiring Process

The hiring process will include the following components:
If you require accommodation in the examination process because of disability, please call (510) 891-6021 to discuss.

Job Posting End Date

June 4, 2024

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