IT Delivery Manager

2 weeks ago

Lakeland, United States Publix Full time

**Description**:
Welcome to Publix Technology, the award-winning technical group for Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100+ associates provide innovative, modern solutions to nearly 1400 retail stores and 200,000+ internal team members across 8 states. We offer positions at all levels - summer internships, individual contributor roles, to technical leadership across a broad range of technical disciplines. So, whether you are interested in IT security, platform engineering, architecture, software development, or infrastructure - we have a career path for you See for yourself why Publix Super Markets, Inc. is a constant on Fortune Magazine’s Best Companies to Work list.

Join the Customer Payments Support team As an IT Delivery Manager, you will be responsible for playing a key role managing a team of support associates for the Publix in-store and eCommerce payment solutions. You will be interacting with cross-functional enterprise teams and business partners to support and improve the solutions that meet the needs of our customers. You will also be responsible for the personnel administration, task administration, and status reporting for the team.

Please note, this is a hybrid position requiring 8 days per month on-site in Lakeland, FL

**Responsibilities**:

- Provide communication and escalation to IT and business area management on critical incidents and problems.
- Collaborate with Architecture, Development, Engineering, Security, and other support teams to ensure execution of the overall payment’s strategy.
- Foster and maintain good working relationships with business area representatives to remain in sync on direction and future development and support requests.
- Perform human resource management duties, including hiring, training, performance monitoring and improvement, career counseling, pay reviews, promotions, terminations, and work prioritization for assigned associates.
- Facilitate the creation of a team environment.
- Provide on-call escalation support after hours.

**Required Qualifications**:

- Bachelor’s degree in Computer Science, Business, or other analytical disciplines or equivalent work experience
- 8+ years of IT experience, including development, implementation, and maintenance of large-scale integrated solutions.
- 5+ years of leadership experience in which one or more of the following occurred:

- Demonstrated leadership in IT project management; experience in organizing, planning, and executing large-scale projects from vision through implementation, involving internal personnel, contractors, and vendors; ability to analyze project needs and determine resources needed to meet objectives.
- Demonstrated ability to manage multidiscipline, high-performance work teams.
- Developed efficient and effective solutions to diverse and complex business problems.
- Experience and knowledge of problem management, change management, and other information systems processes.
- Experience with human resource management, including knowledge of team dynamics, team building concepts, and human resource policies.
- Basic knowledge of financial management and budgeting
- Demonstrated enthusiasm, initiative, and pride in work and commitment to Publix and our mission.

**Preferred Qualifications**:

- 10+ years of IT experience, including support and maintenance or development of large-scale integrated solutions.
- Experience with modern systems architecture including Windows, Azure, API driven integrations, and/or microservices.
- Strong technical understanding of middleware components
- Experience with Point-of-Sale systems
- Experience with Kanban, SCRUM, or other Agile methods
- Experience with Splunk
- Strong technical understanding of IIS and other middleware components
- Knowledge of EFT Payment Processing
- Knowledge of PCI rules and regulations
- Ability to work concurrently on multiple assignments with similar deadlines.
- Must have strong collaboration and customer service skills with a desire to work collaboratively with numerous Architecture, Application, Engineering, and Security teams.

**Benefits**:

- Employee stock ownership plan that contributes Publix stock to associates each year at no cost
- An opportunity to purchase additional shares of our privately-held stock
- 401(k) retirement savings plan
- Group health, dental and vision plans
- Paid Time Off
- Paid Parental Leave
- Short
- and long-term disability insurance
- Tuition reimbursement
- Free hot lunches (buffet-style) at facilities with a cafeteria

**Additional Information**:

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