Director of Operations
3 weeks ago
_**Position**:_**Director of Operations**
**Company: AMS Fulfillment**
**Location: New Castle, DE Division**
- Looking for an exciting and rewarding position in the eCommerce industry?
- For a company who truly cares for its employees and provides a supportive team oriented environment?
- Positions that offer valuable experience, skills training and opportunities for growth in the quickly expanding fulfillment industry?
**AMS Fulfillment is looking for great people to join our team**
AMS Fulfillment delivers world class fulfillment, distribution and customer service to major brands across the globe. In January of 2020, EchoData Group merged with AMS Fulfillment to become a national bi-coastal leader in the fulfillment industry. Our strategic fulfillment locations are based in Pennsylvania, Delaware and Southern California enabling 2 day ground delivery to over 90% of the US population.
**Job Summary**:
This position is a key senior management position responsible for all areas of assigned operations and requires heavy involvement in the oversight, approval and planning processes of the following areas: cost efficiency, maintaining staffing levels, monitoring and improving levels of productivity and quality, providing senior management with vital reports and maintain a P&L for the warehouse and operations.
**Essential Job Functions**:
- Ability to drive, review, development and implementation of operational process to increase productivity and reduce cost
- Accountable for warehouse operations, including but not limited to, introduce and expand consistent operation practices across the business to significantly improve productivity, quality, and profitability
- Provide analysis of business results to Chief Operating Officer on a periodic basis
- Participate in the strategic planning process of operations
- Plan and review upgraded systems and procedures
- Identify, analyze and make recommendations to correct any arising issues
- Participate in freight negotiations as needed
- Responsible for monitoring agreed operating metrics regarding units processed per hour, quality levels, and revenue per hour as well as revenue per square foot
- Create and operate within budget
- Responsible for all inbound/outbound transportation operations
- Establish and modify as necessary, all policies and procedures for operation departments
- Generate purchase requests for materials required for operations
- Provide time and motion pricing to the sales department
- Manages the oversight of the allocation of labor hours throughout the warehouse weekly
- Review client pricing and contractual commitments to assure compliance.
- Establish quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identify opportunities for improvement.
- Reviews, analyzes, and evaluates business procedures.
- Implements policies and procedures that will improve day-to-day operations.
- Responsible for safety and training, and ensures work environments are adequate and safe.
- Oversees department ensuring each is reaching goals set by departmental and company leadership.
- Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each division to achieve financial objectives.
- Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
- Improves customer service and satisfaction through policy and procedural changes.
- Leads coordination and integration of efforts amongst operations, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes.
- Projects a positive image of the organization to employees, customers, industry, and community.
- Performs other related duties as assigned.
**Required Skills/Abilities**:
- Strong interpersonal and relationship building skills
- Superior verbal and written communication and interpersonal skills.
- Critical thinking and problem-solving skills, with proven ability to develop effective process for new, and difficult operation problems
- Proficient in Microsoft Office Suite or and working with WMS systems
- Experience in shipping consumer product to retail, distribution centers, and direct to consumer. Including the accompanying skills of EDI labeling, charge back avoidance, routing guide adherence, multi shipper/courier environment
- Experience as a team builder, leader, coach & motivator
- Bilingual in English and Spanish a plus but not required
- Thorough understanding of practices, theories, and policies involved in business and finance
- Superior managerial and diplomacy skills
- Excellent organizational skills and attention to detail
- Excellent analytical, decision-making, and problem-solving skills.
**Education and Experience**:
- Minimum 5 years of demonstrated senior level operations o
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