General Manager

3 weeks ago

College Park, United States Legends Full time

**LEGENDS**

**GLOBAL HOSPITALITY**

We believe that exceptional venue experiences should extend beyond game day and show time. From five-star feasts and craft cocktails to local eats and sizzling chef-inspired creations, we are renowned for our exceptional dining experiences. Our fresh, creative cuisine is just the beginning. We strive to delight guests at every turn: candy walls, in-house bakeshops, and a warm welcome at every turn.

**THE ROLE**
The Maryland Club is a private social club and restaurant, where members can socialize, collaborate, relax, and entertain in an elevated environment. The General Manager is expected to be a progressive leader focused on providing the highest level of service to our members and guests, while cultivating genuine connections with members and enhancing their engagement, loyalty, and club experience. Responsible for the success of the overall operational and financial goals, with the expectation to focus entirely on operations, staff performance, talent planning, while partnering with the Sales & Membership team in achieving their goals.

Manage all aspects of the club, its activities and the relationship between the club and The University of Maryland. Coordinate and administer the club’s policies as defined by University of Maryland and Xfinity Center. Develop operating policies and procedures and direct the work of all department managers, while directing clear communication, expectations of management roles, constructive feedback, and addressing internal concerns timely and effectively. Implement and monitor the budget, monitor the quality of the club’s products and services, and ensure maximum member and guest satisfaction. In addition to overseeing daily operations, this position will also spearhead the successful launch and opening of Maryland Club, including pre-opening preparations, membership sales, and adherence to budgetary guidelines. The position reports to the Director of Affinity Clubs.

**ESSENTIAL FUNCTIONS**:

- Implements general policies established, directs their administration and execution.
- As a partner, will advance the club’s mission, the Director of Affinity Clubs will; discuss with the client issues facing the club and identifies actual or anticipated issues.
- Apprising the Director of trends, changing circumstances and unexpected occurrences that could result in making changes to the strategic plan.
- Monitors long
- and short-term objectives and financial reports and, in consultation with the Finance Manager, prepares a financial plan for the club.
- Manages club cash flow and establishes controls to safeguard funds.
- Sets the standard for effective management and demonstrates a concern for the supervision and development of staff.
- Plans, develops, and approves specific operational policies, programs, procedures, methods, rules and regulations in concert with general policies.
- In conjunction with the Human Resources Manager and department supervisors, establishes employee rules and regulations, work schedules, internal controls, and a performance appraisal system.
- Develops, maintains, and administers a sound organizational plan, initiates improvements as necessary.
- Coordinates development of operating, cash, and capital budgets according to the applicable budget calendars; monitors monthly budget and other financial statements; takes effective corrective action as required.
- Coordinates and serves as ex-officio member of appropriate club committees.
- Welcomes new club members; “meets and greets” all club members as practical during their visits to the club.
Develops ongoing dialogue and support with members through recognition, communication and follow-through.
- Consistently ensures the club is operated in accordance with all applicable local, state, and federal laws.
- Coordinates the marketing and member-relations programs to promote the club’s services to present to potential members.
- Ensures the highest standards for food, beverage, hospitality, membership services, entertainment, and other club services and operations.
- Establishes and monitors compliance with purchasing policies and procedures; reviews and approves purchasing procedures requirements.
- Works with subordinate department heads to schedule, supervise and direct the work of all club employees; confers
with them about personnel-related matters including compensation, job changes and performance evaluations.
- Convenes and presides over meetings with department managers and conducts regular full staff meetings.
- Reports all incidents and accidents within the club via Origami.

**QUALIFICATIONS**:

- Bachelor’s degree from a four-year college or university; Hospitality Management major preferred.
- Maintains membership with the Club Managers Association of America (CMAA) and other professional associations.
- Experience as a Club Manager or Assistant General Manager
- Substantial private club or hospitality industry experience with manageme

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