Delivery Manager

3 weeks ago

Scottsdale, United States Early Warning Services Full time

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Overall Purpose

Essential Functions
- Oversees platform architecture requirements and recommends changes to ensure adequate performance requirements are satisfied.
- As a member of Delivery, the position works closely with the Production Control Analysts and Technology Operations in day-to-day support functions and with others as necessary to ensure successful new client implementations.
- Participates in platform projects to ensure reliability, scalability, functionality, capacity, and performance requirements are not adversely impacted.
- Performs user acceptance testing (UAT) and deploys code into production
- Works with the team to ensure that all documentation is accurate and up to date
- Serves as the point of escalation, for system issues prior to being assigned to Development.
- Responsible for taking immediate action to resolve critical issues and/or problems related to platform(s) and performance.
- Works under the direction of the Director of Delivery Management to ensure adherence to service level performance standards for all assigned platforms based on current system capabilities.
- Monitors and analyzes day to day performance of assigned platforms to ensure required performance is maintained.
- Supports system enhancements that increase reliability, scalability, capacity, performance.
- May be responsible for recommending and implementing changes to existing hardware and operating system infrastructure including patches, users, file systems and kernel parameters.
- May be tasked to diagnose and resolve hardware related server problems and act as an escalation point to troubleshoot hardware and operating problems and suggest possible performance tuning.
- Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data

**Qualifications**:

- Bachelor’s Degree in Computer Science, Business, or related field or equivalent experience.
- Five plus years of knowledge and/or experience in development, project management, and requirements for systems performance and reliability.
- Knowledge and/or experience in financial institution operations related to assigned platform capabilities.
- Ability to analyze problems and review multiple alternate solutions including analysis of advantages and disadvantages and make decisions.
- Ability to relate business needs to system capabilities and to fully understand the role of the systems and impacts to the business.
- Advanced knowledge of platform architecture systems and requirements.
- Knowledge and/or experience with customer implementations is a plus.
- Effective leadership and the ability to manage multiple priorities
- Strong attention to detail and accuracy.
- Effective verbal and written communications skills.

Preferred Qualifications
- Ability to install, maintain and patch physical and virtual services (Windows and Linux).
- Hardening servers to meet security compliance.
- Prior system administrator experience.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The pay scale for this position in:
Phoenix, AZ in USD per year is: $90,000 - $100,000.

Some of the Ways We Prioritize Your Health and Happiness
- Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
- 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
- Paid Time Off - Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
- 12 weeks of Paid Parental Leave
- Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returni

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