Program Coordinator

2 weeks ago

Bronx, United States Covenant House New York Full time

**PURPOSE OF POSITION**

The Older Females Shelter Program Coordinator oversees the 24/7 day-to-day operations of a Shelter site funded by the New York City Department of Youth and Community Development that houses 20 single young females, aged 21-24. Reporting to the Director of Youth Shelter, the Coordinator is a leader of a team that includes Case Managers and Resident Advisors (who also have cooking and security responsibilities). Overall, the Coordinator will lead their team to achieve the goals of the Shelter program: assess and address any immediate trauma experienced by the young female seeking shelter, assist the young female with their individual goals, and ensure that the site embraces a culture of safety and is well-maintained

**DUTIES AND RESPONSIBILITIES**

(Responsibilities to include but not limited to the following)

Program Design and Implementation
- Assists the Director of Shelter and other senior staff in the evolution of the Older Females program design including but not limited to: refining program operations as needed, collaborating with performance measurement and compliance staff to determine programmatic goals and metrics for the program; assisting in refining a program manual and policies to meet the specific needs of the site; and determining staffing and shift structures for the site.
- Collaborates with operations and facilities leadership on the final physical development of the site and move-in of staff, youth, and furniture.

**Management and Compliance**
- Work closely with the Child Protection, Program Compliance and Data Systems teams to ensure site compliance with regulatory and accreditation requirements, and manage program metrics.
- Work closely with dedicated Facilities and Housekeeping staff to ensure the building is well-maintained.
- Ensures high-quality day-to-day operations of the Older Female Shelter program within the site.
- Ensures the hiring and training of all staff within the Supervises and develops a program team with a strong sense of accountability for achieving positive outcomes and complying with CHNY policies and other entities' regulations and requirements.
- Ensures programmatic compliance with regulatory and other requirements. Ensures and/or conducts dry audits of programs and takes a lead role in live audits with funders and other regulatory bodies.
- Oversees staff scheduling for the site, maintains program census and ensures that staff to youth ratio is met at all times.
- Oversees and implements evidence-based models and other proven practices, and identifies and meets the training needs of the staff.
- Collaborates with supervisors of specialty staff to ensure staff is receiving appropriate supervision and the needs of clients are being met.
- Effectively utilizes data and information systems to evaluate programs and inform decision-making and development of performance strategies.
- Assesses incidents, reviews the appropriateness of incident management, and ensures that all protocols are followed.
- Ensures that all child protection policies and processes are followed with complete accuracy and that the culture of the site focuses on child protection.
- Ensures that all case files (electronic and paper) are accurate, comprehensive and up to date for all youth.
- Develops and maintains positive relationships with internal and external partners and stakeholders.

**Leadership and Coaching**
- Manages the performance evaluation and professional development of a team of professional staff.
- Serves as a champion of new initiatives and evidence-based models that are implemented within the program site and leads their implementation with the staff.
- Embraces a data-driven culture that is outcomes-oriented and creatively responsive to programmatic challenges.
- Promotes a healthy, inclusive, and equitable organizational culture and a thriving, engaged staff.
- Always uphold CHNY's mission, vision, and principles, standards of conduct, policies, and procedures.
- Other job duties as assigned.

**Management and Leadership**
- Always upholds CHNY’s mission, vision and principles, standards of conduct, policies, and procedures.
- Performs other duties as assigned and needed.

**SUPERVISORY DUTIES**
- This position supervises Case Managers and Resident Advisors

**Qualifications**:
**KNOWLEDGE, SKILLS, & ABILITIES**

**Education & Experience**
- Bachelor's degree in Social Work, Psychology or a related field required. Master's degree preferred.
- FDNY Certificate of Fitness F-07 and S-95 certifications are preferred upon hire but required within 60 days of hire
- Experience working with diverse groups.
- Supervisory experience preferred.

**Knowledge/Skills**
- Must have knowledge of human service delivery systems, residential care and resources for the youth population.
- Must possess strong multi-tasking skills with a demonstrated ability to manage multiple projects at once.
- Excellent collaborative and organizational abilities.
- Excellent ve

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